AudioCircle

Industry Circles => Bryston Limited => Topic started by: 1ZIP on 16 Mar 2009, 10:33 pm

Title: BRYSTON Service
Post by: 1ZIP on 16 Mar 2009, 10:33 pm
Last week I sent a 4B ST back to USA Service for some repairs (faulty switches).  It arrived there on Friday at 1:24 pm (EST).  It was repaired and in shipment back to me on this Monday.  I should have it by COB this Friday. I'm impressed, kudos to Dennis, Bryston does indeed set the Gold Standard for service! 

The purchase of an SST2 moves even closer!
Title: Re: BRYSTON Service
Post by: danman on 17 Mar 2009, 07:25 pm
Great news for you. I seriously believe the reason they are so fast to fix problems is because they have so few of them!! :icon_lol:
Title: Re: BRYSTON Service
Post by: James Tanner on 17 Mar 2009, 07:34 pm
Great news for you. I seriously believe the reason they are so fast to fix problems is because they have so few of them!! :icon_lol:

Correct,

We are the 'Maytag Repair Man' of audio companies. :lol:

james
Title: Re: BRYSTON Service
Post by: werd on 17 Mar 2009, 07:53 pm
Great news for you. I seriously believe the reason they are so fast to fix problems is because they have so few of them!! :icon_lol:

Correct,

We are the 'Maytag Repair Man' of audio companies. :lol:

james


So what.... u guys are all fat and let the crack of your ass show when bend over, is that what u mean?
Title: Re: BRYSTON Service
Post by: Sasha on 18 Mar 2009, 02:32 am
Great news for you. I seriously believe the reason they are so fast to fix problems is because they have so few of them!! :icon_lol:

Correct,

We are the 'Maytag Repair Man' of audio companies. :lol:

james


Don’t say that, I would never buy Maytag, it is just another one of greatly marketed names. How about Bosch or Miele?  :D
Title: Re: BRYSTON Service
Post by: Sasha on 18 Mar 2009, 02:37 am
Great news for you. I seriously believe the reason they are so fast to fix problems is because they have so few of them!! :icon_lol:

Correct,

We are the 'Maytag Repair Man' of audio companies. :lol:

james


So what.... u guys are all fat and let the crack of your ass show when bend over, is that what u mean?

Gross... I got a picture of a room at audio show, someone on the floor, bent over, connecting equipment...  :icon_lol:
Title: Re: BRYSTON Service
Post by: Phil A on 18 Mar 2009, 02:41 am
Great news for you. I seriously believe the reason they are so fast to fix problems is because they have so few of them!! :icon_lol:

Correct,

We are the 'Maytag Repair Man' of audio companies. :lol:

james


James - so we can expect to see an avatar of you soon with a Bryston hat and uniform like in these pictures:):

http://www.tvacres.com/admascots_maytag.htm
Title: Re: BRYSTON Service
Post by: James Tanner on 18 Mar 2009, 11:17 am
^
Hi Phil,

Hey that was really interesting - that's exactly what I was referring too -- the repair man with no repairs.
I guess I'm dating myself.

james
Title: Re: BRYSTON Service
Post by: Phil A on 18 Mar 2009, 09:33 pm
^
Hi Phil,

Hey that was really interesting - that's exactly what I was referring too -- the repair man with no repairs.
I guess I'm dating myself.

james

James, I figured I'd throw in the link for the younger folks.  My first set of audio separates I purchased new was Phase Linear and was a little bit under 30 years ago when I was 9 of course. aa
Title: Re: BRYSTON Service
Post by: werd on 18 Mar 2009, 10:08 pm
^
Hi Phil,

Hey that was really interesting - that's exactly what I was referring too -- the repair man with no repairs.
I guess I'm dating myself.

james

James, I figured I'd throw in the link for the younger folks.  My first set of audio separates I purchased new was Phase Linear and was a little bit under 30 years ago when I was 9 of course. aa

Got u beat by 3 years .... lol my first audio seperates were carver C2 and a M-1 power amp. bought it when i was 18.
Title: Re: BRYSTON Service
Post by: Phil A on 19 Mar 2009, 01:38 am
You sure?  Phase Linear predates Carver (and I got the Phase Linear stuff new before Carver existed).  It was Carver's company.  I believe he got divorced and half of it was sold to Pioneer and Pioneer reissued some of its products (like the beautiful 8000 turntable I owned many moons ago) under its name.  After that he formed Carver and after Carver it was Sunfire.
Title: Re: BRYSTON Service
Post by: Phil A on 19 Mar 2009, 01:43 am
Here's actually a Carver timeline - http://en.wikipedia.org/wiki/Bob_Carver

I actually probably owned the Phase Linear stuff just before Bob Carver got out (and formed Carver in 1979) so it probably is a drop over 30 years.  At my age I guess the memory is not what it used to be :lol: 
Title: Re: BRYSTON Service
Post by: werd on 19 Mar 2009, 01:57 am
U undoubtely owned your gear before i, i was just commenting on my age at 42 or something like that :scratch:
Title: Re: BRYSTON Service
Post by: Phil A on 19 Mar 2009, 02:20 am
I actually still like much of what Carver did.  Several years back I bought a couple of used C-9s - http://www.oaktreeent.com/web_photos/Stereo_Signal_Proc/Carver_C-9_Sonic_Hologram_Generator_web.jpg

I have each of them hooked to the analog outs of LD players in the main and in the basement systems.  I'll generally freak someone out a couple of times a year by playing something through them and have fun as they go over to each of the surround speakers and are mystified that only the left and right are playing.
Title: Re: BRYSTON Service
Post by: werd on 19 Mar 2009, 03:23 am
carver amps were lousy,  but the pre's weren;'t  bad at all, they had nice phono stages. I had the C2 pre but the C1 had the holograph. Never did get to hear it.
Title: Re: BRYSTON Service
Post by: Sasha on 19 Mar 2009, 02:08 pm
Speaking of uniforms, how much are those Bryston T-shirts?
Title: Re: BRYSTON Service
Post by: James Tanner on 19 Mar 2009, 03:13 pm
I own a Bryston 4B SST and recently purchased a 3B on Ebay.  The unit was in bad condition and did not function.  I decided to try to repair the unit. 

I called the USA repair in Vermont and spoke with Dennis Hawkins.  I had to call Dennis on several occasions for technical advise and parts.  If not for Dennis this 3B would be in a landfill.  It is this kind of customer service that has made me a loyal Bryston consumer. 

I would like to thank your company for standing behind its products regardless of how old they are.

Thank you
Joseph Jorge
Title: Re: BRYSTON Service
Post by: James Tanner on 19 Mar 2009, 05:13 pm
Speaking of uniforms, how much are those Bryston T-shirts?



http://bryston.com/brystuffsel.html
Title: Re: BRYSTON Service
Post by: werd on 19 Mar 2009, 05:18 pm
Speaking of uniforms, how much are those Bryston T-shirts?



http://bryston.com/brystuffsel.html

James, why dont u guys have a Bryston calender? U guys can put kewl shots of different gear for every month. They would have to be free to pickup at dealers though......  :)
Title: Re: BRYSTON Service
Post by: Moon Doggy on 19 Mar 2009, 10:49 pm
Speaking of uniforms, how much are those Bryston T-shirts?



http://bryston.com/brystuffsel.html

James, why dont u guys have a Bryston calender? U guys can put kewl shots of different gear for every month. They would have to be free to pickup at dealers though......  :)

Great idea! And throw in a few "naked" shots of Bryston amps, DACs, .... :drool:
Title: Re: BRYSTON Service
Post by: 1ZIP on 19 Mar 2009, 11:01 pm
.......and to think this thread started out as a thank you to USA service for a JWD!
Title: Re: BRYSTON Service
Post by: werd on 20 Mar 2009, 02:19 am
Speaking of uniforms, how much are those Bryston T-shirts?



http://bryston.com/brystuffsel.html

James, why dont u guys have a Bryston calender? U guys can put kewl shots of different gear for every month. They would have to be free to pickup at dealers though......  :)

Great idea! And throw in a few "naked" shots of Bryston amps, DACs, .... :drool:

Yah, like a naked shot of a black 28b with em big ole black rack handles....  :bounce: staring u in the face. Just waiting to get turned on. This would be one XXX rated calender....yup,  no doubt about it.
Title: Re: BRYSTON Service
Post by: 4WR on 23 Mar 2009, 04:25 pm
Speaking of uniforms, how much are those Bryston T-shirts?



http://bryston.com/brystuffsel.html

I just received a couple of those shirts by FEDEX and just so you know, they don't look like the picture at all.
There is no logo on the front, only a little tiny one on the left sleeve cuff. I had to look hard to find it.
Now I can't cut the sleeves off! :duh:
The mugs on the other hand are exactly as advertsed.


Take Care
4WR

Title: Re: BRYSTON Service
Post by: alexone on 23 Mar 2009, 06:20 pm
...yes! a calender would be a nice idea :green:.

al.
Title: Re: BRYSTON Service
Post by: werd on 3 Apr 2009, 12:32 am
...yes! a calender would be a nice idea :green:.

al.

Looks like Bryston was a little slow on the draw ... check out this audio calender
https://secure.globalgold.co.uk/global-webtrader/ordercalendar.html
Title: Re: BRYSTON Service
Post by: alexone on 3 Apr 2009, 03:38 am
yeah! a good one!

al.
Title: Re: BRYSTON Service
Post by: James Tanner on 19 May 2009, 12:59 pm
B100 SST

David Morley [d.morley@primus.ca]
Sat 5/16/2009 2:07 PM

Hello James:
 
I just wanted to pass on my thanks and appreciation. 

Three weeks ago, our house was struck by lightning and a number of electronic devices were damaged, including my B100.  I returned it to London Audio (London, ON) fully expecting that this would NOT be covered under the 20 year warranty.  Well, I just got the unit back today at no cost to me.  London Audio did not mention what the problem was so I don't know how seriously it was damaged, but I want to sincerely thank you and your team for the extremely prompt and outstanding service. 

I am looking forward to listening to music once again!  Unfortunately, I'm afraid it will have to wait a little while yet as my CD player, tuner, and network music player did not fare so well and were too seriously damaged. I'm just now beginning the process of replacement working with our insurance company.
 
Again, thank you.  The B100 is a beautiful piece of sonic engineering and it's great having it back.
 
Sincerely,
 
David Morley