Hello TimS
you could try contacting Perpetual Technologies yourself and ask them they should be able to help you
here are there contact details
Sales Support
New order questions email -- sales@av123.com
Existing order questions email -- support@av123.com
telephone (USA toll-free) -- 877-543-7500, menu option 1
telephone (International) -- 303-543-7500, menu option 1
teléfono - se habla español -- 877-543-7500 extensión 323