[Johnney]

Today I plug in power into a brand new BDP-3. The screen shows Bryston and firmware version very quick, then jump to "BDP-3 200402 Initializing ......" for over an hour without stop. Same screen appeared again when I shut it down and power on. Is that a normal process?

[Johnney]

Local agent said the internal SD card connection might be loose during transport period. They ask me to pack and send it back for checking and repair. Speechless

[Francois_Tardif]

Hi,

Bryston has a very good Customer service reputation. Everything should be fine. I have had problems with my BDP-3 (some of them have been resolved). Just be patient… Sound quality is incredible.

François

[unincognito]

Local agent said the internal SD card connection might be loose during transport period. They ask me to pack and send it back for checking and repair. Speechless

its likely a loose connection inside the unit, a grey ribbon cable.  If you feel comfortable and have a torx 10 screw driver your welcome to check it, see the document linked below.

http://support.bryston.com/downloads/BDP/BDP3/Serial%20Cable%20Location.pdf

Chris

[Johnney]

Local agent said they adjusted the BDP-3 and now it is functioning. Anyone know the reason to cause BDP-3 in Initializing mood?