I hope I can describe the problem accurately. I have a DSL modem and a Netgear Nighthawk router connected to the modem via ethernet. I have learned that the router is restricting bandwidth to attached devices, so I ran a second ethernet cable directly from the modem to the Stream9 to get full bandwidth. But for a number of reasons I have to use WiFi on the router, not the modem (can't have WiFi active on both at the same time). So my iPad and the NuPrime software can't see the Stream9 to control it, apparently because this situation appears as two separate networks.
Surely there is a way around this by changing network settings, but I am not a geek and need help!