Garbled output from new laptop USB

charmerci · « **on:** 4 Jun 2018, 10:56 pm »

I just got a brand new Lenovo laptop and both foobar and Jriver's output to my DAC is highly distorted, garbled and low output. It reads the external HD just fine. When I hook up my 2015 Asus laptop also with W10, it works perfectly fine.

Anyone know what's going on?

avta · « **Reply #1 on:** 5 Jun 2018, 12:09 am »

What if you use Windows Media Player?

charmerci · « **Reply #2 on:** 5 Jun 2018, 12:59 am »

Tried to but couldn't load music into the library.

JackD · « **Reply #3 on:** 5 Jun 2018, 01:26 am »

Go into the device manager and delete the USB drivers then restart the laptop. Windows will automatically reload the latest version. Some early versions loaded by the Vendors had a bad USB driver.

charmerci · « **Reply #4 on:** 5 Jun 2018, 01:37 am »

I bought it last week and it was manufactured in April.

avta · « **Reply #5 on:** 5 Jun 2018, 01:48 am »

I agree with Jack D even though your computer is new. Two other thoughts. Were you using the same usb cable when trying the other computer? You might try downloading iTunes for Windows and see what internet radio sounds like.

srb · « **Reply #6 on:** 5 Jun 2018, 01:57 am »

Lenovo has notoriously bad driver support.

I bought a Lenovo laptop several years ago but never would again. It's simply not worth it to save 50 bucks.

Steve

charmerci · « **Reply #7 on:** 5 Jun 2018, 02:06 am »

Quote from: avta on 5 Jun 2018, 01:48 am

I agree with Jack D even though your computer is new. Two other thoughts. Were you using the same usb cable when trying the other computer? You might try downloading iTunes for Windows and see what internet radio sounds like.

Same hardware. I'll try re-loading.

charmerci · « **Reply #8 on:** 5 Jun 2018, 04:01 am »

Nope that didn't work. It just downloaded the same drivers again.

srb · « **Reply #9 on:** 5 Jun 2018, 04:28 am »

Quote from: charmerci on 5 Jun 2018, 04:01 am

Nope that didn't work. It just downloaded the same drivers again.

Did you tick the checkbox to delete drivers from disk?

Elizabeth · « **Reply #10 on:** 5 Jun 2018, 02:08 pm »

YEah I agree it is the drivers.
Not a lot you can do.
Drivers are the small seemingly trivial things that a lot of folks forget actually make everything WORK.
If the drivers they provide do not work. Unless you are an IT genius, you are SOL.
If it is a new computer, return it as not usable. You have a right to return crap that fails to work properly.

charmerci · « **Reply #11 on:** 5 Jun 2018, 02:48 pm »

Quote from: srb on 5 Jun 2018, 04:28 am

Did you tick the checkbox to delete drivers from disk?

There is no checkbox. There is only a list. I just uninstalled it. Windows also says that these are the best drivers for the computer when I tried again and clicked on update drivers.

garyalex · « **Reply #12 on:** 5 Jun 2018, 04:18 pm »

Have you tried playback without the external DAC, just to confirm the DAC is the issue?

charmerci · « **Reply #13 on:** 5 Jun 2018, 04:20 pm »

Quote from: garyalex on 5 Jun 2018, 04:18 pm

Have you tried playback without the external DAC, just to confirm the DAC is the issue?

Yeah, it works fine through its own speakers via VLC and JRiver.

Doublej · « **Reply #14 on:** 5 Jun 2018, 06:12 pm »

I assume that you have tried different USB ports on the machine with the same results?

You could run one of those device driver updater programs such as Driver Max and install the latest version of the driver from the manufacturer to see if it fixes the issue.

charmerci · « **Reply #15 on:** 5 Jun 2018, 06:13 pm »

Quote from: Doublej on 5 Jun 2018, 06:12 pm

I assume that you have tried different USB ports on the machine with the same results?

You could run one of those device driver updater programs such as Driver Max and install the latest version of the driver from the manufacturer to see if it fixes the issue.

It only has two and it won't even recognize the DAC on that one.

I'll look into Driver Max. Thanks.

avta · « **Reply #16 on:** 5 Jun 2018, 06:21 pm »

Have you checked the computer manufacturer's web site to see if there are any software updates ?

HAL · « **Reply #17 on:** 5 Jun 2018, 07:53 pm »

Does it have a third party antivirus program running other than Microsoft?

charmerci · « **Reply #18 on:** 5 Jun 2018, 09:27 pm »

Quote from: HAL on 5 Jun 2018, 07:53 pm

Does it have a third party antivirus program running other than Microsoft?

Haven't even used the one on there.

Quote from: avta on 5 Jun 2018, 06:21 pm

Have you checked the computer manufacturer's web site to see if there are any software updates ?

Just did that. Good idea.

Did Driver Max and the 3 USB drivers that are on there are up to date.

garyalex · « **Reply #19 on:** 5 Jun 2018, 11:02 pm »

You've also confirmed that the settings in Foobar and JR on the new machine match those of the old machine? Are the driver versions on both machines identical?