SP2 defect

Hoiman · « **on:** 2 Feb 2010, 11:24 am »

Dear Bryston,

I have a few problems with mine SP2. The SP2 is almost 3 years old and the following is not working correctly:
1. It's almost not possible to read the display
2. When I use the mute button there is still comming sound out of mine speakers, a very low one. It depends on how loud the volume buttons stands.
3. Sometimes the SP2 doesn't do anything anymore and I have to reset the SP2. This happens ones a month.
4. Sometimes there is no sound comming through the SP2, after I twist and turn the volume button the sonds suddenly works.
5. The remote control doesn't work anymore.

My questions are:
1) What happens if I bring it to the distributor (Mafico, The Netherlands)? Do they repair it or do they send it to Bryston in Canada?
2) And how long will it take to repair it?
3) Do I have to pay for it? I ask this question because maybe I have to pay researchcost to Mafico, this is only when they find nothing or not all of mine problems.

already thanks for the answers.

James Tanner · « **Reply #1 on:** 2 Feb 2010, 12:32 pm »

Hi Hoiman - contact Mike Pickett at Bryston. mpickett@bryston.com

Sounds like it should come back to us but we will check with Mafico.

james

Hoiman · « **Reply #2 on:** 2 Feb 2010, 12:44 pm »

Tomorrow I'm going to bring the SP2 to Mafico.
Thx for your quick reply.

I will send this topic question also to Mike Pickett.

Hoiman · « **Reply #3 on:** 19 Feb 2010, 06:13 am »

I e-mailed Mike at 2 febr still no reply.

Is there already some news to tell about mine SP2?

Thx

James Tanner · « **Reply #4 on:** 19 Feb 2010, 12:03 pm »

Quote from: Hoiman on 19 Feb 2010, 06:13 am

I e-mailed Mike at 2 febr still no reply.

Is there already some news to tell about mine SP2?

Thx

Hi Hoiman,

i will check with Mike for you - did you take your unit to Mafico?

james

Hoiman · « **Reply #5 on:** 19 Feb 2010, 12:24 pm »

Yes, two weeks and two days ago.

Hoiman · « **Reply #6 on:** 1 Mar 2010, 06:43 am »

I still didn't hear from Mike.

James Tanner · « **Reply #7 on:** 1 Mar 2010, 03:45 pm »

Hi Hoiman,

I spoke to Mike and Mafico and the display and new software on on the way to them.

james

Hoiman · « **Reply #8 on:** 1 Mar 2010, 04:44 pm »

OK thnx for your reply.

Does this mean that all mine problems are comming from bad software?

James Tanner · « **Reply #9 on:** 1 Mar 2010, 04:46 pm »

Quote from: Hoiman on 1 Mar 2010, 04:44 pm

OK thnx for your reply.

Does this mean that all mine problems are comming from bad software?

Hi Hoiman,

According to the tech guys.

james

Hoiman · « **Reply #10 on:** 9 Apr 2010, 09:02 am »

After 2 months I still don't have mine SP2 back. Í just heard that there was no software error but all the relais where out of order. Now they 're replacing all the relais.

How is this possible? What can happend that all the relais have to be replaced? What's next?
Sorry for all those questions, but this wasn't a cheap buy (in Canadian dollars it costs $8720,=)

Hoiman · « **Reply #11 on:** 14 Apr 2010, 03:28 pm »

Any answers yet?

Hoiman · « **Reply #12 on:** 8 Jun 2011, 07:22 pm »

And again the SP2 is doing weird things.

1) The sound is going to it's maximum volume by it self.
2) The SP shut down by its own or it shut down and start up again.
3) The remote is also not working anymore, fantastic because I use the remote once a month. Only when my Logitech is empty.

What can it be? I mean just one year ago it also has troubbles and all the intern stuff is replaced. What is next to happen?

Please James what is the best thing to do?

James Tanner · « **Reply #13 on:** 8 Jun 2011, 07:30 pm »

Quote from: Hoiman on 8 Jun 2011, 07:22 pm

And again the SP2 is doing weird things.

1) The sound is going to it's maximum volume by it self.
2) The SP shut down by its own or it shut down and start up again.
3) The remote is also not working anymore, fantastic because I use the remote once a month. Only when my Logitech is empty.

What can it be? I mean just one year ago it also has troubbles and all the intern stuff is replaced. What is next to happen?

Please James what is the best thing to do?

Hi Hoiman,

Contact Mike Pickett and we will replace it.
mpickett@bryston.com

james

Hoiman · « **Reply #14 on:** 8 Jun 2011, 07:56 pm »

Thanks James for your quick reply, I just mailed Mike.

Hoiman · « **Reply #15 on:** 17 Jun 2011, 12:10 pm »

Hi James,

Is Mike on a holiday? I send him a mail a week ago (8th june) and heard nothing of him yet.

Remco

James Tanner · « **Reply #16 on:** 17 Jun 2011, 02:16 pm »

Quote from: Hoiman on 17 Jun 2011, 12:10 pm

Hi James,

Is Mike on a holiday? I send him a mail a week ago (8th june) and heard nothing of him yet.

Remco

Hi Remco,

I am not at Bryston this week but I will call.

james

James Tanner · « **Reply #17 on:** 17 Jun 2011, 02:22 pm »

Quote from: Hoiman on 17 Jun 2011, 12:10 pm

Hi James,

Is Mike on a holiday? I send him a mail a week ago (8th june) and heard nothing of him yet.

Remco

FROM MIKE

I don't have any e-mails from 'remco'; do you have any more of his name, or his e-mail address?

Mike

Hi Remco - Send me your email at jamestanner@bryston.com and I will forward it to him.

james

Hoiman · « **Reply #18 on:** 4 Jul 2011, 07:44 pm »

Hi James,
I have made the swap with the SP2. I want to thank you, Mike and everybody at Bryston who made the swap possible

I never have had or seen a company that gives a service as good as Bryston.
Thanx.

lanchile · « **Reply #19 on:** 4 Jul 2011, 09:51 pm »

Once again! another happy Bryston customer. Bryston excellent service,excellent gears!