As a technical person, I found both Roon and Manic Moose relatively easy to operate and setup. Both are easy to maintain. Of course, Roon looks prettier. Having said that, no one in my family cares about Manic Moose or even Roon for that matter. They lost interest very quickly and didn't like it. They love the simplicity and intuitiveness of Spotify and iOS. As far as streaming services go, everyone I know here in various circle within the GTA uses Spotify for streaming. I have they to see anyone on Tidal or Deezer or Amazon. Maybe a few Apple Music users. At parties I have tried to give Roon to people to use, but everyone just goes to Spotify eventually. I have even given my phone over to people that had never used Spotify in their life before and they were operating it perfectly for the task within minutes.
I know everyone posting here will have no problems with Manic Moose since we are the type of people to seek out such websites and make an account and find the right thread and keep an eye out. Even amongst audiophiles, the vast majority of them are not like us based on my experiences in several audio and head-fi meets. Most of the type of conversations and queries in high-end audio stores that I have heard are so down to earth. They seem interested at first, but once you start explaining the process to them, they quickly lose interest or get frightened having to deal with networks and computers.
If people enjoy using the product, they will continue to use it over time. If people aren't fond of their interaction with the product, over time they'll stop using it and put it in storage or sell it. This isn't just limited to Manic Moose or audio, but life in general. I have some audio products and old DAPs that just reside in my drawers. Spotify on my iPhone and offline access has had a big role in this. The guy who sold me the BDP-1 went back to his CD player because he said he found it much easier to spin CDs then deal with Manic Moose.
Keeping it simple and intuitive is easier said than done. However, whichever way you guys go with future software, don't add more features by making it more overwhelming and confusing. If you can get the same job done is less, the better. I enjoy that aspect of Manic Moose. Limiting the number of clicks to get the job done is always pleasing and Manic Moose is great in that regard currently. Roon has gone up and down in this regard for my taste, especially in getting to DSP and zone screens. It was much simpler before.
I've said this before, but you guys should consider a FAQ section on your website and have a Youtube or video channel somewhere that deals with basic question about the products for prospective customers, initial setup procedures, how to keep things running smoothly and make changes over time.
As polarizing as PS Audio is, their "Paul's Posts" articles and Youtube videos are generally well received, especially by PS Audio customers. Unlike PS Audio that has to operate only as a hi-fi home company, I know you guys have to maintain face for not only the hi-fi side, but also the pro audio side. Sure, don't jump in right away with "what sounds better NAS or USB etc.", but please at least consider having basic blogs and videos on features (BDP-1 vs BDP-2 vs BDP-3, or SST2 vs. SST3) and setup (USB wifi, going to Roon mode, DLNA, NAS setup), and perhaps general audio discourse that is easily locatable on your website.