Folks, been enjoying the Salk discussions a lot and just ordered V3s weeks back. Read below!!!
At 12:16 PM 7/1/2009, I wrote:
Jim, you are a very "CFP" (customer focused person), which I am sure the Salk Community appreciates as much as I do. Truly feel my V3's are getting "some love", realizing that it is only so much love you can give each order. You know what "SAMs" are? Well they are Salk Allotment Minutes - the consultation/hand holding/question answering/customer mind-changing TIME you allow each customer, AFTER an order is placed. Jim, have I exceeded my "SAMs"? SAMs would generate much discussion on your board!!!
Jim's reply:
No, you have not exceeded your allotment. I try and offer as many SAMs as are required so that each customer can get exactly what they want and need.
- Jim