As you guys probably know, together AMR and iFi audio have more than 35 products in their combined portfolio ranging from the AMR 777 CD player to the new iFi iGalvanic3.0. Just a few to go at! The only way to tackle tech support was to set up a Support Ticket Service.
Solving your problems on the forums means a lot of posts blocking up threads and crucial info can get missed. Opening a personalised ticket is often quicker as our forum staff may have to consult with the tech team anyway. Feel free to post the responses you get and we look forward to seeing lively discussions/feedback when issues arise.
So in a nutshell, we advise all our customers, old or new, seeking advice about a new or existing purchase to use our support system for a quicker, more detailed response first time around.
Our support team offer: 1. iFi audio : Knowledgebase
- 50 regularly updated FAQs - http://support.ifi-audio.com/kb/index.php
Examples include - How do I setup the AMR/iFi driver? How do I to recharge the micro iDSD? 2. Dedicated 'Support Ticket System'
This is where you open that crucial support ticket! AMR Audio : Support Ticket System
l iFi audio : Support Ticket System
Here, once you have opened a ticket and your case has been logged, our team of dedicated professionals with the most up-to-date information and PDF tutorials will aim to reply to you within 24 hours (or less).
For non-AMR/iFi audio owners, you are also welcome to open a ticket and ask questions.
Please give our support system a whirl. You will find that we do try to go the 'extra mile'. We just want you up and running as soon as possible so you can enjoy your music.
The AMR/iFi Teams.