I gave up on Qobuz and went with Tidal. When doing the trial I was having problems with Qobuz never playing more than 5 seconds of each song. Never found a workaround even though I supposedly had full membership during the trial. Went with Tidal at the Master Edition level and never looked back. Coming from Spotify (320 kbps), the difference in HiRes on Tidal was very apparent to my ears. I also have a full rendering MQA DAC that helps, too. I think Qobuz software is just plain buggy. Others have found the same situation from what I have seen.