AudioCircle
Other Stuff => Archived Manufacturer Circles => Mivera Audio => Topic started by: redcoat28 on 24 Mar 2018, 03:11 am
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I want to start off by saying that I do not usually post to forums. Nonetheless, I felt it important to point out the excellent customer service that I have received from Mike over the years. As background, I own Mike’s Superstream, Purestream, and I am waiting on a Purepower SE as well. I can say without hesitation that Mike has always been very quick to respond to any questions that I have and has gone out of his way to make sure that I was satisfied.
A very good example of this is when I purchased some Weiss opamps from Mike and decided to install them myself into my Purestream. Mike was extremely helpful in sending pictures and detailed instructions on how to install the opamps properly. Despite this, during the course of my installation, I accidentally broke one of the wires that connected the XLR output to the main board and rendered my Purestream unusable. I informed Mike of what had happened and he indicated that he would fix it and send it back to me. Given that it was my poor installation skills that caused the problem, I fully expected that Mike might charge me for the repair. However, I received my Purestream back from Mike completely repaired and without charge.
Needless to say, I thought that this was excellent service and certainly indicated to me that Mike stands behind his products and his customers. All too often, we hear about negative customer service experiences with manufacturers and I think it is important to point out the positive ones as well. Thanks Mike.
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Thanks for the feedback! Can't wait to hear your impressions of my Purepower SE!
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This amp purchase is my first transaction with Mike and I would do it again anytime. Just following the Audiocircle interactions has been a blast. Mike has answered all my offline queries as well as those brought up in the forum. And best of all...............
I JUST GOT MY SHIPMENT NOTIFICATION!!! OOH! OOH OOH!!
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I got 4 SE amps yesterday in good shape,
DHL did a good job to ship me(Hong Kong) in 3 days
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I JUST GOT MY SHIPMENT NOTIFICATION!!! OOH! OOH OOH!!
Me too :thumb: can't wait to listen to the amp
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Glynnw and arthurli, do you know what lot you are in?
Thanks,
Jeff
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I was in Lot #3
DHL is scheduled to deliver mine Thursday
Midwest of USA.
Likewise Mike has always been both informative
& congenial in all our dealings....i.e., many upgrades.
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I want to start off by saying that I do not usually post to forums. Nonetheless, I felt it important to point out the excellent customer service that I have received from Mike over the years. As background, I own Mike’s Superstream, Purestream, and I am waiting on a Purepower SE as well. I can say without hesitation that Mike has always been very quick to respond to any questions that I have and has gone out of his way to make sure that I was satisfied.
A very good example of this is when I purchased some Weiss opamps from Mike and decided to install them myself into my Purestream. Mike was extremely helpful in sending pictures and detailed instructions on how to install the opamps properly. Despite this, during the course of my installation, I accidentally broke one of the wires that connected the XLR output to the main board and rendered my Purestream unusable. I informed Mike of what had happened and he indicated that he would fix it and send it back to me. Given that it was my poor installation skills that caused the problem, I fully expected that Mike might charge me for the repair. However, I received my Purestream back from Mike completely repaired and without charge.
Needless to say, I thought that this was excellent service and certainly indicated to me that Mike stands behind his products and his customers. All too often, we hear about negative customer service experiences with manufacturers and I think it is important to point out the positive ones as well. Thanks Mike.
Welcome!
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oh yeah....welcome
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Lot 1
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I got my shipping confirmation yesterday morning, but the DHL website won't accept my waybill number when I use the 'On Demand Delivery' feature on the site. Has anyone else experienced this? It says you don't have to sign up to use that feature. Maybe DHL is like FedEx, where the info doesn't show up on the site until it reaches it's first destination.
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I got my shipping confirmation yesterday morning, but the DHL website won't accept my waybill number when I use the 'On Demand Delivery' feature on the site. Has anyone else experienced this? It says you don't have to sign up to use that feature. Maybe DHL is like FedEx, where the info doesn't show up on the site until it reaches it's first destination.
I'm having the same problem. I need to ensure that it has "no signature required" since I will not be at home during the day.
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I'm with you 2gumby2, I won't be home either and need to do the same.
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Hi Guys,
If you got emailed tracking numbers that just means I generated the waybill. All amps I generated waybills for so far will ship either today or Friday. Once your amp actually ships you’ll be able to change the delivery options. By Friday I’ll have only 24 amps left to ship from Lot 1-6. Mostly black. The black panels I’m missing are ready. I decided to just finish up all the amps I have cases for before going to get them.
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Thanks Mike, that explains it!
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This amp purchase is my first transaction with Mike and I would do it again anytime. Just following the Audiocircle interactions has been a blast. Mike has answered all my offline queries as well as those brought up in the forum. And best of all...............
I JUST GOT MY SHIPMENT NOTIFICATION!!! OOH! OOH OOH!!
You got one of the only silver standards with dark etching. Heading to drop off at DHL in 1 hour.
(http://www.audiocircle.com/image.php?id=178981)
(http://www.audiocircle.com/image.php?id=178982)
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Hifiveharry’s black standard with silver heatsinks. Shipping today:
(http://www.audiocircle.com/image.php?id=178983)
(http://www.audiocircle.com/image.php?id=178984)
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Nikola’s grey on black SE. shipping today:
(http://www.audiocircle.com/image.php?id=178985)
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Thanks Mike, that explains it!
Your silver standard shipping today:
(http://www.audiocircle.com/image.php?id=178986)
(http://www.audiocircle.com/image.php?id=178987)
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Looks really nice Mike, I appreciate it. I'm looking forward to using it. My SP Tech speakers will breathe a little easier.
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Looks great, Mike. This will fit nicely between my 3.5 and 12 watt tube amps.
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Mike, the photos you've shown above look great! Please refresh my memory, I ordered one of the Takachi case amps and can't recall if that was Lot 6 or 7. Do you have a rough estimate of timing to ship those? Thanks.
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You’ll need to send me an email. Because I don’t know who you are based on your moniker.
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Sorry about that. Website message sent.
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Sorry about that. Website message sent.
No problem! When people talk to me on here using a totally different name than when via email, I often have no idea who they actually are. Which I why I prefer client specific questions to be asked via email or my website contact box.
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So I got all amps out I have cases for but 3. Those will go out Monday. Then on Monday I'm heading to Vancouver to pickup a bunch of black panels, and take more cases to get anodized. I also discovered a few small scratches on the panels I had here. So I need to get the anodizing stripped, refinished and anodized again. PITA! Anyways by the end of next week I'll have all lot 1-6 amps out except 7 or 8.
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My standard Purepower amp arrived yesterday. Last week I received an email from DHL stating the amp would arrive on 4/26 followed by a surprise email stating the amp would be delivered on the 24th. It was easy to provide instructions, a release signature and the building code to leave the amp at my front door since I was out of town. My wife received the package and DHL did a great job of expediting their delivery date and getting it to our front door (a lot better than UPS or Fed Ex). The amp was well packed in bubble wrap and the build quality, lettering and fit and finish ( I ordered the black case) is quite impressive. I won't have time to hook up the amp until this weekend however I wanted to let Mike know that I received the amp in perfect condition and earlier than expected by 2 days. I will follow up with listening impressions early next week :thumb:
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Great to hear. I look forward to your impressions.
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Just got back from Vancouver. Got enough panels to build most of the black lot 1-6 amps. But found a flaw on the heatsinks for the remaining outstanding Lot 1-6 silver and 2-3 of the black cases. It’s going to take until next week until they’re ready for anodizing now. This is the 3rd run of these remaining heatsinks. I’m not impressed. I drove around all day yesterday getting them from the vapor blaster, then taking them to the anodizer. Opened up to inspect before anodizing, and there’s a small hairline machining mark across some of the fins. I will not ship this way to my clients. So I took them back to the machine shop and they’re honing the surface down flat with 400 grit wet sandpaper. Then they need vapor blasted again. But vapor blaster can’t do until Tuesday. It just never ends.