AudioCircle

Industry Circles => Sonic Craft => Topic started by: Jeff on 16 Jan 2015, 04:30 am

Title: Sonic Craft
Post by: Jeff on 16 Jan 2015, 04:30 am
Hello Audio Circle!

Sonic Craft may be best known for the Sonicap capacitor, or perhaps our kits for the Golden Tube Audio SE-40. In October, we re-launched our website as an e-commerce platform to better serve our customers. Our web store, soniccraft.com (http://www.soniccraft.com), features a wide range of parts and supplies for the DIY hobbyist, as well as the audiophile.

We strive to provide the very best customer service in the industry. Whether it's product support, mod service, or just giving advice, our customer's interests are center stage.

We look forward to seeing, and being a part of, all of your audio endeavors!
Title: Re: Sonic Craft
Post by: TrungT on 16 Jan 2015, 06:36 am
Hi Jeff.
Welcome to Audio Circle.  :thumb:
Title: Re: Sonic Craft
Post by: Guy 13 on 16 Jan 2015, 07:02 am
Hi Jeff,
welcome to the wonderful world of AudioCircle.

Guy 13
Title: Re: Sonic Craft
Post by: Jeff on 17 Jan 2015, 01:29 am
Thank you Trung, Guy  :D

Nice to be here  8)
Title: Re: Sonic Craft
Post by: TrungT on 17 Jan 2015, 01:35 am
Hi Jeff.
Thank you for get my order out so quick.
 :thumb:
Title: Re: Sonic Craft
Post by: DaveC113 on 17 Jan 2015, 02:30 am
Hi Jeff, I hope you are doing well and welcome to AudioCircle!   :thumb:
Title: Re: Sonic Craft
Post by: wushuliu on 17 Jan 2015, 04:31 am
Love ordering from you guys. Awesome customer service. My favorite audio parts vendor for sure.
Title: Re: Sonic Craft
Post by: jeffx on 17 Jan 2015, 01:48 pm
Awesome parts, service and advice! My GTA SE-40, modded with a Sonic Craft kit and Jeff's instruction and patience, is the only piece that is a constant in my ever-changing system.
Title: Re: Sonic Craft
Post by: Jeff on 18 Jan 2015, 07:06 am
Hello!

Dave, wushuliu, jeff, and Trung, thank you for your support and kind words! :D
Title: Re: Sonic Craft
Post by: OzarkTom on 18 Jan 2015, 04:15 pm
Great and knowledgeable company, I have bought a lot from them. :thumb: :thumb:
Title: Re: Sonic Craft
Post by: FullRangeMan on 18 Jan 2015, 05:03 pm
Just see this shop now.
Good to know one more option to buy.
Title: Re: Sonic Craft
Post by: Jeff on 19 Jan 2015, 10:45 pm
Thank you Tom! :D

We look forward to serving you FRMan :D
Title: Re: Sonic Craft
Post by: FullRangeMan on 20 Jan 2015, 03:59 pm
Thanks Jeff.
Title: Re: Sonic Craft
Post by: Jeff on 18 Feb 2015, 07:00 pm
John,

Thank you for our own little place in Audio Circle!  We look forward to a great year ahead  :D

Jeff
Sonic Craft, Inc.
Title: Re: Sonic Craft
Post by: rollo on 18 Feb 2015, 07:18 pm
  Best of luck Jeff.


charles
Title: Re: Sonic Craft
Post by: mresseguie on 18 Feb 2015, 08:06 pm
Hi, Jeff.

Welcome to AC!

I've bookmarked your website. Thanks.

Michael
Title: Re: Sonic Craft
Post by: Jeff on 18 Feb 2015, 10:26 pm
Hello!

Charles and Michael, thank you!  :D :D
Title: Re: Sonic Craft
Post by: jeffreybehr on 19 Feb 2015, 12:02 am
Hello my friend; welcome.
Title: Re: Sonic Craft
Post by: Jeff on 19 Feb 2015, 07:25 pm
Thank you Jeffrey!  :D
Title: Re: Sonic Craft
Post by: germay0653 on 20 Feb 2015, 09:56 pm
Welcome Jeff.  I've been purchasing from you for quite a while...keep up the good work.
Title: Re: Sonic Craft
Post by: Nick77 on 21 Feb 2015, 12:06 pm
Just placed another order, love the great service!
Title: Re: Sonic Craft
Post by: Jeff on 21 Feb 2015, 10:12 pm
Welcome Jeff.  I've been purchasing from you for quite a while...keep up the good work.

Thank you!  I like to hear that  :green:
Title: Re: Sonic Craft
Post by: Jeff on 21 Feb 2015, 10:14 pm
Just placed another order, love the great service!

Thank you!  It is easy with the great customers we have.  :D 8) :D
Title: Re: Sonic Craft
Post by: paul79 on 22 Feb 2015, 12:14 am
Jeff!
Great to see you here man. Don't know if you remember me, but you were a saint in guiding me on component selection for my big JBL L-222 networks. They went from a speaker with several little issues into truly world class speakers with your help. I thank you so very much for this and I still, years later, am enjoying them big time.

Anybody on the fence? Well don't hesitate to jump in with Jeff. He really knows his stuff and is very eager to help one reach audio heaven. What helps? He has the best parts and knows what they do for your sound outcome. It is really something in the way that he knows what really matters and what works.

Thanks again Jeff, and hope you stick around :)
Title: Re: Sonic Craft
Post by: Jeff on 22 Feb 2015, 01:45 am
Jeff!
Great to see you here man. Don't know if you remember me, but you were a saint in guiding me on component selection for my big JBL L-222 networks. They went from a speaker with several little issues into truly world class speakers with your help. I thank you so very much for this and I still, years later, am enjoying them big time.

Anybody on the fence? Well don't hesitate to jump in with Jeff. He really knows his stuff and is very eager to help one reach audio heaven. What helps? He has the best parts and knows what they do for your sound outcome. It is really something in the way that he knows what really matters and what works.

Thanks again Jeff, and hope you stick around :)

Paul,

I'm not sure I do :(  You would be surprised at how many customers I talk to in a month, or how many JBL customers in a year :wink:  However, you are a shining example of the exceptional caliber of a Sonic Craft customer!  And, thank you for your very kind words! :D :D :D
Title: Re: Sonic Craft
Post by: bladesmith on 22 Feb 2015, 08:34 pm
Going to be needing four low pass filters and two high pass filters for a new project, I'm starting in March.  :thumb:
Title: Re: Sonic Craft
Post by: Jeff on 23 Feb 2015, 06:14 pm
Going to be needing four low pass filters and two high pass filters for a new project, I'm starting in March.  :thumb:

Great!  You might want to check out the close-out pricing on our 16ga and 14ga inductors.  When they are gone...
Title: Re: Sonic Craft
Post by: vintage9594 on 24 Feb 2015, 04:34 am
Jeff and the Sonicraft guys are top notch....Jeff is one of the most knowledgable guys in the business and goes the extra mile to insure their customers are taken care of.
Title: Re: Sonic Craft
Post by: Jeff on 25 Feb 2015, 01:19 am
Jeff and the Sonicraft guys are top notch....Jeff is one of the most knowledgable guys in the business and goes the extra mile to insure their customers are taken care of.

Thank you Sir!  You are too kind :D :D :D
Title: Re: Sonic Craft
Post by: rpf on 3 Mar 2015, 12:00 am
Welcome. I've ordered from Sonic Craft several times and always received excellent advice and service.
Title: Re: Sonic Craft
Post by: poseidonsvoice on 2 Apr 2015, 12:16 am
Nice 20% sale you had in March, and quick service.

Best,
Anand.
Title: Re: Sonic Craft
Post by: Jeff on 11 Apr 2015, 10:43 pm
Welcome. I've ordered from Sonic Craft several times and always received excellent advice and service.

Thank you!  You are too kind :D :D :D
Title: Re: Sonic Craft
Post by: Jeff on 11 Apr 2015, 10:44 pm
Nice 20% sale you had in March, and quick service.

Best,
Anand.

Thank you!  We are bring it in April too :D :o :lol:
Title: Re: Sonic Craft
Post by: Monte Verdi on 21 Apr 2015, 08:48 pm
Jeff,

Wanted to take a minute and thank you for your guidance when I have purchased caps from you in the past.  Your knowledge has saved me much headache :duh: and money :o!

Thank you,

Ramon
Title: Re: Sonic Craft
Post by: Jeff on 24 May 2015, 08:17 am
Ramon,

Thank you for your kind words!  I truly do appreciate all our gracious customers :D

And this is certainly not to say that all our customers are gracious :(
Title: Re: Sonic Craft
Post by: dBe on 5 Jun 2015, 02:31 am
Jeff, I am very happy too see you here.  Over the years and through our conversations your knowledge and products have meant a lot to this old geezer.   :thumb: :thumb: :thumb:



Title: Re: Sonic Craft
Post by: krikor on 5 Jun 2015, 03:24 am
Welcome aboard! I've bought a few things from your website, always had great service. Good to see you here.
Title: Re: Sonic Craft
Post by: Jeff on 13 Jun 2015, 06:29 pm
Jeff, I am very happy too see you here.  Over the years and through our conversations your knowledge and products have meant a lot to this old geezer.   :thumb: :thumb: :thumb:

I am thankful our paths crossed old friend  :)
Title: Re: Sonic Craft
Post by: Jeff on 13 Jun 2015, 06:30 pm
Welcome aboard! I've bought a few things from your website, always had great service. Good to see you here.

Thank you!  Great customers are at least 50% of the result.
Title: Re: Sonic Craft
Post by: denny9167 on 18 Mar 2016, 08:50 pm
Hello Audio Circle!

Sonic Craft may be best known for the Sonicap capacitor, or perhaps our kits for the Golden Tube Audio SE-40. In October, we re-launched our website as an e-commerce platform to better serve our customers. Our web store, soniccraft.com (http://www.soniccraft.com), features a wide range of parts and supplies for the DIY hobbyist, as well as the audiophile.

We strive to provide the very best customer service in the industry. Whether it's product support, mod service, or just giving advice, our customer's interests are center stage.

We look forward to seeing, and being a part of, all of your audio endeavors!

Jeff,

Really appreciate your customer service,and being only an hour away from your shipping point has  great advantage as well,keep up the good work! Hope to talk again soon.

Denny
Title: Re: Sonic Craft
Post by: OSIB16 on 9 Jun 2018, 10:16 pm
Hi Jeff, when is your next sale? I was also wondering if you had any Goertz MI 2 flat copper wire.
Title: Re: Sonic Craft
Post by: autospec on 4 Jan 2019, 07:17 pm
Sonic Craft:    Jeff I have been trying to get a answer to my e-mails to your company, I have also tried to get a phone number, I'm trying to get anybody at your business that I can to answer a e-mail ( I sent six of them) or send me a working phone number ..........I have a account there and can't get my pass-word so I can order parts.............Which is what are trying to do......How do  you operate without a phone number ????     Thanks Will
Title: Re: Sonic Craft
Post by: FullRangeMan on 4 Jan 2019, 07:42 pm
Sonic Craft:    Jeff I have been trying to get a answer to my e-mails to your company, I have also tried to get a phone number, I'm trying to get anybody at your business that I can to answer a e-mail ( I sent six of them) or send me a working phone number ..........I have a account there and can't get my pass-word so I can order parts.............Which is what are trying to do......How do  you operate without a phone number ????     Thanks Will
Will, Sonic Craft is a small company run by jeff, he is a multiple task man, there is some delay to email reply, you have to wait a Jeff reply to be attended in your order.

Phone call dont make profit, instead take time you know, some your tech queries can be posted here to members replies and Jeff will see them soon.
We count on your understanding.
Title: Re: Sonic Craft
Post by: Jeff on 4 Jan 2019, 08:31 pm
First, thank you FullRangeMan for the consideration.  We are in the busiest month of the audio year.  Further, it is a shortened holiday week in which we just returned from being closed for two weeks.

Will, I only have 3 emails from you.  The 2 you sent last night at midnight, and the one I responded to 30-40 minutes ago.  Since you posted here, I'll answer the first two here:

Sir:   I have spent the last hour trying to get my pass-word out of your system......I spent another half hour trying to figure out how to e-mail you....I even spent the good part of a hour trying to re-register......I am a manufacturer and need about 100 mundorf caps to complete a government proposal........It is impossible to get in to your site and buy something..........So maybe you can call me in Idaho...........Will Vincent

I'm sorry for the hour you spent, but the reset is a link directly below the password field.  As you know, I took the liberty to reset it for you.  I'm also sorry it took you 30 mins to find the "Contact" link on our home page.  Your wasted hour on attempting a new account was just that.  I assume you kept trying to use your same email address.  After the first time you spent a couple of moments entering your basics, the system comes back with a warning that this email address already has an account.  If you had tried it with another email address, you would have a second account.  It appears that you had no problem making a small purchase back in 2015...

Your company is impossible to contact, no phone number, no easy way to e-mail..................I have to wonder how a business survives operating like that.........If you are interested in selling me a bunch of parts, you might take a minute and call me......I'm registered in your system but can't figure it out.    Will Vincent     If your not interested, then skip it ??

If you had my home phone number, it would not have done you any good at midnight :lol: :wink:  It must have been late there too, because besides forgetting your password, you did not pay attention the message directly below the password field that reads: Password forgotten? Click here.  BTW, I'm still waiting on your email reply.
Title: Re: Sonic Craft
Post by: decooney on 5 Feb 2019, 05:04 am
To: Sonicraft

No email response or shipping Tracking info yet for my Sonicraft order last Saturday...

What are your normal business hours and how long does it take for you to process your online (in stock) orders?
Title: Re: Sonic Craft
Post by: Jeff on 5 Feb 2019, 07:38 am
To: Sonicraft

No email response or shipping Tracking info yet for my Sonicraft order last Saturday...

What are your normal business hours and how long does it take for you to process your online (in stock) orders?


Under "SHIPPING" in our "Terms & Conditions" on the home page http://www.soniccraft.com/information.php/terms-conditions-i-7 (http://www.soniccraft.com/information.php/terms-conditions-i-7): "We make every effort to ship most orders the same day when received M-F before 3pm CDT"  One generally tends to check for this kind of thing "before" placing an order.  Your first email (today at 2:27pm) was during our "go time".  It was also prior to your package actually shipping.  I did not feel a response was necessary since you would be receiving tracking very soon.  At the very top of your order confirmation it reads: "Thank you for your business! We will email you notification and applicable tracking when your order ships"  Your email was in response to that confirmation as it was included in your reply.

Stamps shows that you were emailed tracking.  You might check your spam...  Hopefully, you received the email I sent containing that information again.  In any event, you are able to view your order on our site.  The tracking number as been there since 4:12pm CST this afternoon.  BTW, if you could not cipher from the above, we are closed on Sat/Sun.  Even if we were open, USPS closes at 2pm on Sat here.  Your order was place at 2:39pm. 

I'm not sure what your expectations are...  You ordered matching, so there was added processing time, yet it still shipped at the earliest possible time.  You are receiving a nice matched pair of caps at the cheapest price out there.  I feel that you received great service.  But, I see your big bold 18pt text, and that sweet thumps down. :(  It makes me wonder if you will soon be complaining about the time in transit.  :roll:  You selected the cheapest shipping, and USPS first class does not have a delivery service guarantee.  Nor does Priority for that matter.  The USPS advertised times in transit are estimates only.
Title: Re: Sonic Craft
Post by: decooney on 5 Feb 2019, 03:35 pm
Under "SHIPPING" in our "Terms & Conditions" on the home page http://www.soniccraft.com/information.php/terms-conditions-i-7 (http://www.soniccraft.com/information.php/terms-conditions-i-7): "We make every effort to ship most orders the same day when received M-F before 3pm CDT"  One generally tends to check for this kind of thing "before" placing an order.  Your first email (today at 2:27pm) was during our "go time".  It was also prior to your package actually shipping.  I did not feel a response was necessary since you would be receiving tracking very soon.  At the very top of your order confirmation it reads: "Thank you for your business! We will email you notification and applicable tracking when your order ships"  Your email was in response to that confirmation as it was included in your reply.

Stamps shows that you were emailed tracking.  You might check your spam...  Hopefully, you received the email I sent containing that information again.  In any event, you are able to view your order on our site.  The tracking number as been there since 4:12pm CST this afternoon.  BTW, if you could not cipher from the above, we are closed on Sat/Sun.  Even if we were open, USPS closes at 2pm on Sat here.  Your order was place at 2:39pm. 

I'm not sure what your expectations are...  You ordered matching, so there was added processing time, yet it still shipped at the earliest possible time.  You are receiving a nice matched pair of caps at the cheapest price out there.  I feel that you received great service.  But, I see your big bold 18pt text, and that sweet thumps down. :(  It makes me wonder if you will soon be complaining about the time in transit.  :roll:  You selected the cheapest shipping, and USPS first class does not have a delivery service guarantee.  Nor does Priority for that matter.  The USPS advertised times in transit are estimates only.

YES. Large text to get your attention, and it worked. I'm not the only one who's waited for an update based on your online purchase terms.  At purchase time, your online policy indicates the item was "in stock" and you'll send the tracking info.  Perhaps you can let people know you have some kind of 3-4 day handling time or something so they don't sit and wait wondering (if the order went through or not) or (wondering if it's in stock or not) or (wondering if you forgot to send tracking info). Simple customer service.  Yes, in business people will expect you to follow through with exactly what your online policy states.  We did finally receive a tracking email from you this morning.  The key is you do follow through and it just takes a little longer. "Okay, no big deal", people will understand that, just state that right up front during the online purchase and everything will be okay. Now making assumptions about what people will do afterwards, well, "we'll see what we get when it shows up". I'm sure it will be fine. Hoping you can see and understanding it from a customers point of view until new customers get to know you. Again, thanks for following through, and Best of Luck to Ya.
Title: Re: Sonic Craft
Post by: JohnR on 5 Feb 2019, 03:39 pm
Are you for real? People are allowed to not work on weekends.
Title: Re: Sonic Craft
Post by: decooney on 5 Feb 2019, 03:44 pm
Are you for real? People are allowed to not work on weekends.

Sure. Tried reaching them on late Monday with no responses, again.  I wouldn't care if it takes 14 days, just let us know...  Like others have noted,there is no phone number to call, the website says "under construction" in other languages in many places.  All he needs to do is say my normal business processing hours are Tue-Fri or something, or "it may take me 3-5 days to get back to you" or something.  I was 5 minutes from canceling the Paypal transaction, and gave it a last shot, finally got a reply. The point is "just do what your online policy says" or "update your policy and tell people what to expect when they order", so they get an idea of what to expect or look for.  That's all. I don't know about you, but there are too many online scams now days, and it takes a while to get to know the honest folks from the scammers. Clearly this guy follows through eventually (and that's great). Any new customer just needs to know how "he" works and what to expect on their order...he just forgot to email the tracking number or respond to emails until this forum post was made.
Title: Re: Sonic Craft
Post by: orientalexpress on 5 Feb 2019, 04:02 pm
I order mine on sunday, I got my tracking # on sunday evening.I got nothing but excellence service from Jeff. :D
Title: Re: Sonic Craft
Post by: wushuliu on 5 Feb 2019, 04:10 pm
Sure. Tried reaching them on late Monday with no responses, again.  I wouldn't care if it takes 14 days, just let us know...  Like others have noted,there is no phone number to call, the website says "under construction" in other languages in many places.  All he needs to do is say my normal business processing hours are Tue-Fri or something, or "it may take me 3-5 days to get back to you" or something.  I was 5 minutes from canceling the Paypal transaction, and gave it a last shot, finally got a reply. The point is "just do what your online policy says" or "update your policy and tell people what to expect when they order", so they get an idea of what to expect or look for.  That's all. I don't know about you, but there are too many online scams now days, and it takes a while to get to know the honest folks from the scammers. Clearly this guy follows through eventually (and that's great). Any new customer just needs to know how "he" works and what to expect on their order...he just forgot to email the tracking number or respond to emails until this forum post was made.

There are audiophile scammer sites selling a wide range of well known components at competitive prices? That’s a thing?
Title: Re: Sonic Craft
Post by: Norman Tracy on 5 Feb 2019, 04:41 pm
My experience with Sonic Craft was completely positive and the goods were delivered well packed in the expected time frame.

Title: Re: Sonic Craft
Post by: poseidonsvoice on 5 Feb 2019, 05:04 pm
I order mine on sunday, I got my tracking # on sunday evening.I got nothing but excellence service from Jeff. :D

My experience with Sonic Craft was completely positive and the goods were delivered well packed in the expected time frame.

Count me in with positive experiences with Jeff Glowacki of Sonicraft; if anything was in backorder, I was immediately informed either online or through email. All my orders when paid arrived in a timely manner and with excellent packaging.

FWIW,

Anand.
Title: Re: Sonic Craft
Post by: Tyson on 5 Feb 2019, 05:15 pm
Me as well - ordered a ton of stuff - always get an email confirmation of the order right away and then the tracking within 24-48 hours.
Title: Re: Sonic Craft
Post by: decooney on 5 Feb 2019, 05:45 pm
I order mine on sunday, I got my tracking # on sunday evening.I got nothing but excellence service from Jeff. :D

Case and point.  You ordered after me, on the weekend, and you were notified same day. My simple cap order just took a few days longer to notify me or he forgot.  No worries. It’s great to see other happy customers and those standing up for SoniCraft.  Yes, there are scams out there. Two audio colleagues shared stories this week about getting screwed over on high $ amp and parts purchases from prior reputable sellers. “Buyer beware”.  Check all vendors and feedback. Clearly SoniCraft is busy and trustworthy. Great info, Thanks to all.  :thumb:
Title: Re: Sonic Craft
Post by: FullRangeMan on 5 Feb 2019, 09:03 pm
I order mine on sunday, I got my tracking # on sunday evening.I got nothing but excellence service from Jeff. :D
+1.
Also I see many times Jeff here on Sonic Craft Circle offer for free first hand valuable advices to AC members non custumers about xovers and amps upgrade parts a difficult topic to hit the target.
Cheers to Jeff :thumb:
Title: Re: Sonic Craft
Post by: Stimpy on 5 Feb 2019, 11:52 pm
To me, a part being "in stock" is completely different than ordering matched parts.  Matched parts have to tested and sorted, since at that point, it's a speciality item, and not a stock item.  So, that takes time.  You can't just grab and go, in that scenario. 

I've ordered matched parts from Jeff too.  I gladly waited for the process to complete in a normal fashion.  And when needed again, I'll order matching, and be happy to wait.  To me, matching brings peace of mind, since I have an expert involved.   :D
Title: Re: Sonic Craft
Post by: Jeff on 8 Feb 2019, 08:56 am
First of all, thank you for the kind words!  It is very satisfying, and humbling to serve such wonderful customers.

While a direct reply is against my better judgement, I feel it necessary to set the record straight for 3 reasons.  First, I did not get a chance to review all of the details that surrounded Mr. Cooney’s order/claims before my reply late Monday night.  Second, future readers who skim these posts may get the wrong idea.  Third, those reasoning with Mr. Cooney, in part making excuses for SC (valid or not), are doing so as if his complaint may be valid.

-Mr. Cooney creates his account at SC on Saturday the 2nd at 2:35pm CST.

He is immediately emailed confirmation of his account creation:

Hi Duane

Welcome to Sonic Craft

You may now take part in the various services we offer. These services include:

Permanent Cart - Any products added to your online cart remain there until you remove them, or check out.
Address Book - Select shipping destination from up to five stored addresses.
Order History - View orders, and print invoices.
Product Reviews - Share your opinion on products.

For assistance, please contact Customer Service: cs@soniccraft.com.

Not your account? Please notify us at once.

Note: Our site requires the use of cookies. If you have cookies disabled in your broswer, you will not be able to complete your purchase.


-Mr. Cooney places his first order on Saturday the 2nd at 2:38pm CST.

-He instantly receives order confirmation (exactly 2 days earlier).  As seen in the bottom of his first email Monday the 4th at 2:27pm CST:


(https://www.audiocircle.com/image.php?id=190112)


To be clear, Sonic Craft is closed on Saturday, and Sunday.  However, I have an over achiever in the ranks.  This employee occasionally comes in on Saturday to catch us up for Monday.  Mr. Cooney’s order was a special order.  He had ordered L2 matching.  So, his order was tested, pulled, packed, and processed Saturday night the 2nd at 8:12pm CST.  The same system that sends tracking to OS Commerce (our ecommerce plateform), sends tracking to the customer.  OS Commerce shows the update immediately, but USPS does not initiate tracking for another 6 hours (but still some 42 hours before Duane's first inquiry).  This is what we see on the back end, and what Duane would see when clicking on his order history (circled in Red) respectively:

(https://www.audiocircle.com/image.php?id=190113)

(https://www.audiocircle.com/image.php?id=190114)

YES. Large text to get your attention, and it worked.

Actually, it did not.  Your second email to cs mentioned it.  I responded to your email with tracking before posting a reply here.  However, your Large text did elicit something. :roll:

Quote
I'm not the only one who's waited for an update based on your online purchase terms.

 :scratch:

Quote
At purchase time, your online policy indicates the item was "in stock" and you'll send the tracking info.

Actually, it says you will receive tracking once the package has shipped.  As seen above in your first email Monday.  This statement indicates that you knew our terms when you placed the order Saturday afternoon.  So, why did you ask me if the caps were in stock?  Or, tracking for that matter?  It would have only made sense to wait until Monday evening.

Quote
Perhaps you can let people know you have some kind of 3-4 day handling time or something

Why would I do that?  I thought you had already read the terms?  The terms that you had to agree to when checking out?  The terms you were linked to immediately upon placing the order as well?  The terms that outline our same day shipping.  As in no handling time.  Not to mention our matching verbiage (you must have read) that says we will contact you if we have a problem with your matching request.

Even if we were open on Saturday and/or Sunday, and USPS was open, where are you getting 3 or 4 days???  Looks like 2, but we both know that orders placed between Friday at 3pm CST and Monday at 3pm CST do not ship until Monday evening.

Quote
so they don't sit and wait wondering (if the order went through or not)

They don't.  They receive instant notification just like you did.

Quote
(wondering if it's in stock or not)

You admitted to knowing policy from the beginning.  You also admit that you knew the caps were in stock.

Quote
(wondering if you forgot to send tracking info)

That is a lot of damn wonderment!  :lol:  If they were that inquisitive, I assume they would have checked into some of those links in the confirmation you immediately received.  Assuming your tracking was not received Saturday night, you would have been able to view it at anytime from that time forward.

Quote
Simple customer service.  Yes, in business people will expect you to follow through with exactly what your online policy states.

Now you tell me :duh:  30 years in the business...20 with SC...

Quote
We did finally receive a tracking email from you this morning.

Well, I can tell you that it was sent Saturday night, and again Monday at 10:51pm.

Quote
The key is you do follow through and it just takes a little longer. "Okay, no big deal", people will understand that, just state that right up front during the online purchase and everything will be okay.

I don't see any understanding in your first post.

Quote
Now making assumptions about what people will do afterwards

No one can be 100%, but I base it on my 30 years of customer experience.  I'm just glad you received them quickly :wink:

Quote
well, "we'll see what we get when it shows up".

Not sure where you are headed here, but you ordered/paid for L2 matching, and received a very tight L3 pair (2.2050uF/2.2055uF).

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Hoping you can see and understanding it from a customers point of view until new customers get to know you.

Kinda guilty till proven innocent kind of thing?  I kinda see it the other way around.  There is no need for you to cast aspersions.  My history is on the web.  Here, or maybe some of that recent and unsolicited feedback on my site.  You know...  A little of that due diligence you keep eluding to...  Taking a moment to find out whom you are dealing with.  On the other hand, no one here knows anything about you...outside of your posts.
Title: Re: Sonic Craft
Post by: Jeff on 8 Feb 2019, 09:10 am
Sure. Tried reaching them on late Monday with no responses, again.  I wouldn't care if it takes 14 days, just let us know...

About lunch time your time, and again 9 hours later.  I "try" to respond to email within 24 hours.  I responded within ~10 hours of your first email, and an hour and a half of your second.

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Like others have noted,there is no phone number to call

The only one mentioning it is the trouble maker above.  He too is looking for something we do not offer.

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the website says "under construction" in other languages in many places.

Only in FAQ.  It is Latin, and often used as a placeholder during development.  My apologies if it confused you.

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All he needs to do is say my normal business processing hours are Tue-Fri or something, or "it may take me 3-5 days to get back to you" or something.  I was 5 minutes from canceling the Paypal transaction, and gave it a last shot, finally got a reply. The point is "just do what your online policy says" or "update your policy and tell people what to expect when they order", so they get an idea of what to expect or look for.  That's all. I don't know about you, but there are too many online scams now days, and it takes a while to get to know the honest folks from the scammers. Clearly this guy follows through eventually (and that's great). Any new customer just needs to know how "he" works and what to expect on their order...he just forgot to email the tracking number or respond to emails until this forum post was made.

See my previous post.
Title: Re: Sonic Craft
Post by: maxima95 on 9 Feb 2019, 12:15 am
I don't blame you for doing a detailed analysis of this order.

All too often, those that order don't read what is in front of them, and have the patience and etiquette of a 2 year old. 

The ridiculous caps and boldface - i.e., screaming at the top of his lungs - have no place here.

Further, he was simply wrong.



Title: Re: Sonic Craft
Post by: decooney on 9 Feb 2019, 10:22 pm
Jeff / Sonicraft,
Spin it and over-analyze it however you want, your choice. Since you bring it up again, I will too.  I was notified after other orders behind me were filled, simply put. I then checked with a few colleagues (former customers of yours) who expressed similar delays in notifications from you, hence the forum post to hopefully get your attention and request your hours of operation to better understand what to expect next from Sonicraft  Refining your website and notification processes to your paying customers will help others in the future.  BTW, I've since received the very expensive $80 cap parts in a cheap thin ten cent unprotected shipping bag (no box) and managed to straighten a pinched lead end. Wishing you the best of luck Sir. Over and out.     
Title: Re: Sonic Craft
Post by: S Clark on 9 Feb 2019, 11:07 pm
The leads were bent!!   Really?

Sometime retail customers take their business elsewhere and everyone wins. 
Title: Re: Sonic Craft
Post by: JohnR on 10 Feb 2019, 01:51 am
Am I missing something, or did this guy order on Saturday afternoon and the order was shipped on Monday?
Title: Re: Sonic Craft
Post by: Jeff on 10 Feb 2019, 04:51 am
The leads were bent!!   Really?

Sometime retail customers take their business elsewhere and everyone wins.

Thank you!  10+ years ago, this would have been my second response.  However, we now live in a much more fragile place.  A place were truth and reason are often cited as victimizing hapless individuals... :roll:

Am I missing something, or did this guy order on Saturday afternoon and the order was shipped on Monday?

It did.  Maybe you missed some of the other factually incorrect things he claimed?

Spin it and over-analyze it however you want, your choice. Since you bring it up again, I will too.

Since when are facts and truth "spin"? 

So, investigating your claim, and producing the details is "over analyzing"?  Because your attempt to troll backfired?

No, not my choice.  It is because you DEMANDED a response.  And, you continue to make false claims (i.e. trolling).

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I was notified after other orders behind me were filled

Again, not true.   You were notified Saturday.  Even if you had been notified later, it would have been understandable as your order required more service.

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I then checked with a few colleagues (former customers of yours) who expressed similar delays in notifications from you, hence the forum post to hopefully get your attention and request your hours of operation to better understand what to expect next from Sonicraft  Refining your website and notification processes to your paying customers will help others in the future.

That comes as news to me, but I have noticed a concerted effort to troll SC over the past 3-4 months.  Hours of operation make little sense when SC is 100% ecommerce, and has no published ph#.  We are working sporadically all the time.  The important things are listed under terms.  Like, when will my order ship?  From terms: Same day when ordered before 3pm CST M-F.  Your order was placed after 3pm CST Friday the 1st, but before 3pm CST Monday the 4th.  My guess would have been Monday the 4th.

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BTW, I've since received the very expensive $80 cap parts in a cheap thin ten cent unprotected shipping bag (no box) and managed to straighten a pinched lead end.

I figured it would be something else since they arrived so quickly.  They were 2 small (and not fragile) caps double packed in two small padded mailers.  I prefer boxes myself, but I have decided to listen to some of my customers.  They want the cheapest shipping possible.  USPS First Class.  There is a limit on weight, and up charges for dimensions, etc...  Everything other than First Class goes in a box.  First Class may, or may not, go in a box.  Heck, I have potential customers that request a stamped envelope :(  I would just ignore their requests, but they might post that I do not answer email :roll:

There is some irony here though.  We just started offering USPS First Class on 01/01/2019.  On 01/27/2019, USPS rolled out a huge price hike.  Domestic First Class was hit the hardest, so it is not even cheap anymore.  The first thing that stuck me about your first email was why would someone who was so worried about the progress of his order elect to use the most unpredictable time in transit?  Hence, my assumption regarding delivery.

BTW, your package was insured.  Three sentences after our "same day" shipping disclosure, "Any damage claims should be immediately filed with the carrier".  It is worth noting that while we have had several missing package claims over the years, we have only had 7 damage claims.  That is 7 out of ~70,000 packages.  And even then, all 7 were with UPS.

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Wishing you the best of luck Sir. Over and out.

Thank you.  I am truly sorry that you felt slighted.  I just went back, and carefully read all your posts.  Scratching my head, trying to figure out what I could have possibly done to appease you :banghead:  Suddenly :idea:  What the heck...  :surrender:

https://www.youtube.com/watch?v=2T-6PPdfPRM (https://www.youtube.com/watch?v=2T-6PPdfPRM)
Title: Re: Sonic Craft
Post by: mresseguie on 10 Feb 2019, 05:24 am
This has been a very enlightening exchange for me, Jeff. I'm pretty certain I've never ordered from you before, but I'm now very certain that I will order from you the next time I have a need for something that you sell. Thank you, decooney, for presenting Jeff with an opportunity to show me how dedicated he is to his customers and how quick he is to respond to their needs.

In the past when I have ordered things from an online retailer - and it was already the weekend or late Friday afternoon - I have never once thought the retailer will be at work 24/7 waiting to process my order. I understand that days off are very important. I expect that I will have to wait a couple extra days. You see, I once ran a demanding business, and I tried very hard to make all my customers happy, but I still got to have regular days off. If someone had to steam because he/she demanded instant gratification and had to wait an extra day, so be it. Oh, I still lost sleep over it, but I did get that one or two days off each week.

To decooney:  :nono:

To Jeff:  :thumb:

To the general population: Enjoy life, folks. We get just one shot at it. When it's gone, that's it. How we treat each other in life is what matters. You know, treat others as you would like others to treat you. I try hard to live up to this adage - I sometimes fail, but I try to make up for it later.

Michael
Title: Re: Sonic Craft
Post by: Goliver on 12 Apr 2020, 08:24 pm
I've bookmarked your website. Thanks.
Title: Re: Sonic Craft
Post by: Nico M on 28 Aug 2021, 02:51 pm
I orderred the parts for my first crossover upgrade from sonicraft.
I live in the Netherlands,  but found my parts in the mailbox, well packed in the specified timeframe.
What really helped me to decide which sonicap series to use, was the clear way the sonic signature, or lack of, was described. I could just identify the cap which most likely is to my taste. Just by reading the description. And yes i know, there are a lot of other factors which you have to take into account, but at least I have an idea what sort of caracter a cap represents. The gen 1 was my choice, together with the mills resistors. Next project is the power supply lines of my amp and cd player. Which used cheap magnetic metalfilm resistors. On the site of sonicraft, i found what i needed, so i will make a list. You can't take companies like this for granted. Everything under one roof, one place where you will find your high quality parts, with good descriptions. Love it...
Title: Re: Sonic Craft
Post by: OSIB16 on 28 Aug 2021, 03:42 pm
I orderred the parts for my first crossover upgrade from sonicraft.
I live in the Netherlands,  but found my parts in the mailbox, well packed in the specified timeframe.
What really helped me to decide which sonicap series to use, was the clear way the sonic signature, or lack of, was described. I could just identify the cap which most likely is to my taste. Just by reading the description. And yes i know, there are a lot of other factors which you have to take into account, but at least I have an idea what sort of caracter a cap represents. The gen 1 was my choice, together with the mills resistors. Next project is the power supply lines of my amp and cd player. Which used cheap magnetic metalfilm resistors. On the site of sonicraft, i found what i needed, so i will make a list. You can't take companies like this for granted. Everything under one roof, one place where you will find your high quality parts, with good descriptions. Love it...

Agreed. That’s what I like about Sonic Craft. Plus Jeff is always there if you need any guidance with your project. By the way; nice Kefs you’ve got. I have a top drawer surround system using Kef R200C centre speaker with Kef R100’s left and right. Best in the business.