Keying off of another CS related thread here.
I purchased an MCA-18 direct from NuForce (via Amazon) back in September. About a 6 weeks later the it failed literally with very loud bang (judging from the noise, I suspect an failed capacitor in the power supply). A support ticket was submitted, and I got an RMA and the unit was shipped back. I did get an email from the "Receiving Department" that the amp had arrived. Since then, all of my emails requesting updates on the status of the repair/replacement has gone unanswered.
Timeline is as follows:
October 21: RMA issued
October 28: Amp received at Nuforce (according to FedEx)
October 31: First follow up email (no response)
November 3: Acknowledgement of receipt of amp (from "Receiving Department")
November3: Follow up email clarifying nature of service request (no response)
November 11: Email requesting follow up (no response)
November 18: Email requesting follow up (no response)
Any help you can provide in giving me the status of the repairs would be much appreciated.
(And I would be happy to post a follow up post once the issue has been resolved.)