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Owner Satisfaction Survey ends 4/5/11

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SteveFord

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Owner Satisfaction Survey ends 4/5/11
« on: 5 Mar 2011, 01:09 am »
I'm going to run this on a bunch of different sites for 30 days (end date 4/5/11) and then will tally and post the results.
This uses a simple sliding scale from 1-5 with
1=sucks 2=poor 3=good 4=really good 5=exceptional.
Please cut and past these questions into your reply.
Thanks and please vote honestly and only once!
How do you rate your:
 
 Overall Speaker Performance
 
 Overall Speaker Quality

 Value For Money
 
 Reliability
 
 Factory Technical Support
 
 Factory Service
 
 Ease of Doing Business With Your Dealer
 
 Ease of Doing Business With the Manufacturer
 
 Distribution Network
 
 Dealer Knowledge
 
 Technical Innovation
 
 Product Availability
 
 Brand Currently Owned:
 
 Next Speaker Purchase:
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MaxCast

Re: Owner Satisfaction Survey ends 4/5/11
« Reply #1 on: 5 Mar 2011, 02:20 am »
Is this for planar speakers only?
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BaMorin

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Re: Owner Satisfaction Survey ends 4/5/11
« Reply #2 on: 5 Mar 2011, 03:28 am »
Quote from: SteveFord on  5 Mar 2011, 01:09 am

 Overall Speaker Performance    5
 
 Overall Speaker Quality           5

 Value For Money                    5
 
 Reliability                              5
 
 Factory Technical Support       5
 
 Factory Service                     5  (you left me no room for a 6)
 
 Ease of Doing Business With Your Dealer          no dealer
 
 Ease of Doing Business With the Manufacturer     5
 
 Distribution Network                                        1
 
 Dealer Knowledge                                        no dealer
 
 Technical Innovation                                       5
 
 Product Availability                                          1        no dealer
 
 Brand Currently Owned:                               3.6Rs
 
 Next Speaker Purchase:                               None Planned
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SteveFord

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Re: Owner Satisfaction Survey ends 4/5/11
« Reply #3 on: 5 Mar 2011, 08:35 am »
Yes, planars only.
Once this is done perhaps I can do an all-encompassing one but I might get overloaded trying to correlate all of the data.
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Guy 13

Re: Owner Satisfaction Survey ends 4/5/11
« Reply #4 on: 5 Mar 2011, 12:19 pm »
Quote from: SteveFord on  5 Mar 2011, 01:09 am
I'm going to run this on a bunch of different sites for 30 days (end date 4/5/11) and then will tally and post the results.
This uses a simple sliding scale from 1-5 with
1=sucks 2=poor 3=good 4=really good 5=exceptional.
Please cut and past these questions into your reply.
Thanks and please vote honestly and only once!
How do you rate your:
 
 Overall Speaker Performance: 4
 
 Overall Speaker Quality: 4

 Value For Money: 3
 
 Reliability : 4
 
 Factory Technical Support : 3
 
 Factory Service : 3
 
 Ease of Doing Business With Your Dealer : 3
 
 Ease of Doing Business With the Manufacturer : 3
 
 Distribution Network : 3
 
 Dealer Knowledge : 4
 
 Technical Innovation : 4
 
 Product Availability : 4
 
 Brand Currently Owned: GR Research
 
 Next Speaker Purchase: GR Research
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AVnerdguy

Re: Owner Satisfaction Survey ends 4/5/11
« Reply #5 on: 5 Mar 2011, 01:35 pm »
 Overall Speaker Performance - 4
 
 Overall Speaker Quality - 5

 Value For Money - 5
 
 Reliability - 4
 
 Factory Technical Support - 5
 
 Factory Service - 5
 
 Ease of Doing Business With Your Dealer - 5
 
 Ease of Doing Business With the Manufacturer - 4
 
 Distribution Network - 3
 
 Dealer Knowledge - 5
 
 Technical Innovation - 4
 
 Product Availability - 3
 
 Brand Currently Owned: - Magnapan 1.7
 
 Next Speaker Purchase: - Magnapan 3.7
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Letitroll98

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Re: Owner Satisfaction Survey ends 4/5/11
« Reply #6 on: 5 Mar 2011, 02:17 pm »
Overall Speaker Performance  4
 
 Overall Speaker Quality 4

 Value For Money 5
 
 Reliability 5
 
 Factory Technical Support n/a (see answer to #4)
 
 Factory Service n/a (see answer to #4)
 
 Ease of Doing Business With Your Dealer n/a (purchased used)
 
 Ease of Doing Business With the Manufacturer n/a (see answer to #4)
 
 Distribution Network n/a (purchased used)
 
 Dealer Knowledge n/a (purchased used)
 
 Technical Innovation 4
 
 Product Availability n/a (purchased used)
 
 Brand Currently Owned: Magneplanar MMG
 
 Next Speaker Purchase: Magneplanar 1.7 (prolly AVnerdguy's when he gets his 3.7's as I buy almost everything used)
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BaMorin

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Re: Owner Satisfaction Survey ends 4/5/11
« Reply #7 on: 6 Mar 2011, 05:04 am »
Quote from: Letitroll98 on  5 Mar 2011, 02:17 pm
Overall Speaker Performance  4
 
 Overall Speaker Quality 4

 Value For Money 5
 
 Reliability 5
 
 Factory Technical Support n/a (see answer to #4)
 
 Factory Service n/a (see answer to #4)
 
 Ease of Doing Business With Your Dealer n/a (purchased used)
 
 Ease of Doing Business With the Manufacturer n/a (see answer to #4)
 
 Distribution Network n/a (purchased used)
 
 Dealer Knowledge n/a (purchased used)
 
 Technical Innovation 4
 
 Product Availability n/a (purchased used)
 
 Brand Currently Owned: Magneplanar MMG
 
 Next Speaker Purchase: Magneplanar 1.7 (prolly AVnerdguy's when he gets his 3.7's as I buy almost everything used)
When you do get the 1.7s..........do you want that MCZ body back?   It's just sittin here.
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jk@home

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Re: Owner Satisfaction Survey ends 4/5/11
« Reply #8 on: 6 Mar 2011, 02:53 pm »
 These numbers represent my modified scale of 2=poor, 3=fair or average, and 4=good. Sorry, made more sense. Better than poor isn't necessarily good.
 
 Overall Speaker Performance 4
 
 Overall Speaker Quality 4

 Value For Money 5
 
 Reliability 4
 
 Factory Technical Support-2 No email mail service, sometimes phone tag!
 
 Factory Service-3
 
 Ease of Doing Business With Your Dealer-2, mail ordered speakers from factory, closest dealer 4-6 hours away.
 
 Ease of Doing Business With the Manufacturer-3, until I want a non-mail order model
 
 Distribution Network-2 see above
 
 Dealer Knowledge-na, see above
 
 Technical Innovation-3
 
 Product Availability-2
 
 Brand Currently Owned: Magnepan modded MMGs
 
 Next Speaker Purchase: Sticky with dipoles for now, not necessarily Magnepans. There is a ML dealer in town.
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Minn Mark

Re: Owner Satisfaction Survey ends 4/5/11
« Reply #9 on: 7 Mar 2011, 06:10 pm »


Overall Speaker Performance 5
 
 Overall Speaker Quality 4

 Value For Money 5
 
 Reliability 5
 
 Factory Technical Support  NA-never used
 
 Factory Service NA-never used
 
 Ease of Doing Business With Your Dealer 4
 
 Ease of Doing Business With the Manufacturer  NA-never contacted manufacturer
 
 Distribution Network 4
 
 Dealer Knowledge    4
 
 Technical Innovation   3/4
 
 Product Availability 4
 
 Brand Currently Owned: Magnaplanar 3.6
 
 Next Speaker Purchase: Salks for  a second system (space limited)


Mark
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SteveFord

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Re: Owner Satisfaction Survey ends 4/5/11
« Reply #10 on: 8 Mar 2011, 12:21 am »
Kirkor here on the forum was good enough to make this survey easier to fill out by going here!
Those who have already responded, no need to do it again but for those who haven't:

https://spreadsheets.google.com/viewform?hl=en&formkey=dFNrNFFXVjJha2N0SzRIQzZMVmc0Z3c6MQ
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SteveFord

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Re: Owner Satisfaction Survey ends 4/5/11
« Reply #11 on: 4 Apr 2011, 11:15 pm »
Last Call!
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Letitroll98

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Re: Owner Satisfaction Survey ends 4/5/11
« Reply #12 on: 5 Apr 2011, 02:15 am »
Quote from: SteveFord on  4 Apr 2011, 11:15 pm
Last Call!

I'll have a double shot of Jack with a beer chaser, and one for my friend here (get up off the floor Fred, I'm buyin')

Oh.  Not that kinda last call.  Nevermind, reflexive response from many years of ingrained habit.
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BaMorin

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Re: Owner Satisfaction Survey ends 4/5/11
« Reply #13 on: 5 Apr 2011, 02:26 pm »
Quote from: Letitroll98 on  5 Apr 2011, 02:15 am
I'll have a double shot of Jack with a beer chaser, and one for my friend here (get up off the floor Fred, I'm buyin')

Oh.  Not that kinda last call.  Nevermind, reflexive response from many years of ingrained habit.

Glad I wasn't the only one...........I started looking around to see which "two's" started looking like "ten's"
at 10 till 2    :P
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