AudioCircle
Audio/Video Gear and Systems => Owner's Circles => Hyperion 938 Speaker Owners => Topic started by: Albert Allen on 9 Jan 2009, 03:05 pm
-
I am auditioning a pair of HPS-938's and a woofer was damaged in shipping....I figured it would be easy to get a replacement but as another member has discovered it is not that easy. I talked to someone name Albert this morning (I assume this is the Albert that folks here talk about).
Albert seemed very nice but also seemed very unsure of the supply of 8" woofers.
My fear in purchasing these speakers (and yes they do sound great even with one dead woofer) is that I will not be able to get parts for them as I am already seeing.
My Dynaudio's at $1000 less are easily serviced with parts and they have a dedicated parts staff and inventory located in the US.
I am not here to flame but I have a lot of experience with parts and service and I can tell you that a product line stands a slim chance of survival (even with a small group of dedicated followers) if you can't get spare parts.
It is obvious that the woofer damage problem (a shock load will break the motor assembly from the basket) is not an isolated incident with just me so I think having a supply of spares (not just woofers) available here in the US is a good idea.
Albert Allen
-
I have also expressed my concern regarding spare parts for 938s to Albert Wu direct. I shall post a copy of his reply when received.
-
As I am afraid it is with many things, and this instance is no exception; the more folks chime in the better our chances of getting some kind of answer. If we can't get spare parts then please just let us know. :wink:
-
Hello excuse my bad english(norway).I am very disapointed about Hyperion and i cant believe the answer i get frome Albert.
The capacitors in the crossovers to the mid/high on both speakers have been broken.The crossovers are fild with epoxy so you must change the hole crossover box.Albert said that they dont sell parts to the 938 so i must buy new speakers!!! the capacitors cost 10 dollars and Albert tell me to buy new speakers!!!
Every speaker manufactors in the world have spear parts to their speakers!!!
Then i asked if i can get drawings of the crossover so i can make new ones but they want give it to me!!!
they cost me 5000 dollars and they are 3 years oldand they cant be fixed!!!! :nono:
-
I contacted Alber Wu regarding my concern over back up service and part availability. His reply on 21st January was "We will do our very best to serve our customers as long as we are still in business".
I am still concerned over this issue,particularily as I live in the U.K.,And i think in view of other comments on the site we do need definate assurances on this issue.
I wonder if you Dracule would get involved and contact Albert Wu as I guess you know him better than the rest of us, and establish were we all stand regarding back up and spare parts now and in the futeure?
-
Well I think I had my final conversation with Albert Wu and although very pleasant I got no where. Here is a direct quote from Albert Wu when I asked if there was any way to get a replacement woofer....... "how much are you willing to pay" he said......I think this says it all.....
Great product and I wish them well but I don't think wishing a company well with these kind of issues will really help them much.
It has been a nice ride and I wish you all well.....................
Albert Allen
-
We must contact every dealer and the magazines that have had reviews of this speakers and warn them about hyperionsound.
I have tried to get new parts for 2 months now,the same have the dealer in norway and denmark.They have broken the dealership with hyperion,also two dealers in great britain have banded hyperion.
I can now just throw 6000 dollar speakers in the trash :evil:
the hole hifi world will now about this when i am finnish with them.
I have a friend ho can write better english then my selv,he going to take care of it
-
Are you listening Hyperion?.......in this economy these kind of comments are not a game......please don't let a great product die because of poor support!
-
Hi all, I have emailed Hyperion directly regarding this issue and invited them to respond on this site. Fortunately, I have had good service and support from Albert Wu and Hyperion in the past, but my speakers have been trouble free for the past several years so I have not dealt with them recently.
-
Hi all, I got this response from Albert Wu regarding spare parts issue.
"It is true that our production has reduced for the bad times. We are waiting for the better time for the spar part productions, since we really can’t just make few spare parts."
I'm not sure for those affected if this reply satisfies you, but Hyperion is experiencing hard times like many in this industry.
-
Hello All,
You might want to look at the warnings I gave in my review (second take) of these speakers on 6moons.com. I had concern about the packaging and potential shipping damage, as well as durability of the parts, given the plastic frames of the speakers.
There was also a resonance in the lower midrange/upper bass, which was excited by Leonard Cohen's voice.
I did hear their strengths, but based on the above, I was not interested in owning a pair.
Regards,
Steve Marsh
6moons.com
-
Help :cry: i have repaird my crossover but now the tweeter in the left speaker get broken.Do anybody have a name on this tweeter ? is it make by the Hyperion or is it another brand,the diameter is 96mm.
The problem with my speaker happens when i play loud, the crossover terminals in the lower cabinet get very hot and almost melting the plastic.
it smells like it burnd,i am using biwire cabels.
please help me anybody
-
Which speaker model do you have? Are you sure your repair of the crossover was done correctly? My understanding is that tweeter is Hyperion's own, but I could be wrong. The only thing I can suggest is contact Hyperion for a tweeter replacement. If you are the original owner who bought the Hyperions through their authorized dealer, you should not have any problem getting a replacement. According to Albert Wu, Albert Allen did not buy his pair of speakers from an authorized dealer and thus his problem getting replacement parts. I'm not trying to take sides here, just reporting what was said to me and Hyperion's policy, whether you like it or not.
Sorry, looks like I may have confused Albert Allen with Eddie123.
-
i have contacted them fore 3-4 months,they are bought from a aoutorized seller in norway,they have also tried but hyperion dont help me,the speakers cost me 50000.- norwegian kr(7000 dollars) :evil: :evil: :evil: :evil: :evil: :cry: :cry: :cry: :duh: :duh: :duh:
-
Eddie, I have emailed Albert Wu on your behalf. Do you have an email address? You can PM me if you don't want to post it publically.
Wait a second...Are you the guy in Norway that Albert Wu has been talking about? He has stated that Hyperion has never sold a pair of their speakers in Norway as there are no authorized dealers Norway. Why don't you tell us who you purchased the speaker from so we can verify if he is an authorized dealer?
-
Eddie123, good news. Albert Wu has informed me that they have the parts now. He should be able to help you out. Contact him at: saleseast@hyperionsound.com
-
Thank you this was beautiful news
-
Hyperion promise to send parts but nothing happens!!! :evil: :evil: :roll: :roll: :x :x :cry: :cry:
-
Hi
I am new to this forum and have been following the dialogue due to recent interest to acquire a used 938 which is relatively good condition. The only issue is the copper horn plate which house the dome tweeter is tarnished. I have thought of replacing this and have not made much progress. Any view on this?
Cheers
-
Hi
I am new to this forum and have been following the dialogue due to recent interest to acquire a used 938 which is relatively good condition. The only issue is the copper horn plate which house the dome tweeter is tarnished. I have thought of replacing this and have not made much progress. Any view on this?
Cheers
hello i first contacted hyperion for 8 months ago and still no parts!!!
-
hello i first contacted hyperion for 8 months ago and still no parts!!!
That's alarming to know!! This make my purchase decision really difficult...
-
That's alarming to know!! This make my purchase decision really difficult...
I would think that would make your purchase descision easier!
-
okie folk. i made the choice...bought in the 938w despites all the concerns..i felt like a fallen angel.
-
A good long term buy! I have had my 938s for around four years and I am still delighted with the natural sound they produce. I have no desire to change and if I did, what to? The music I listen to is classical and therefore one can compare the instruments sound with the systems, and I believe the Hyperions compare very well,better than any other speaker I've owned in over 40 years.
A big improvement for a very small amount of money came from Dracule. Between the bass unit and top unit insert sorbathane,or similar, shock stoppers.
-
A good long term buy! I have had my 938s for around four years and I am still delighted with the natural sound they produce. I have no desire to change and if I did, what to? The music I listen to is classical and therefore one can compare the instruments sound with the systems, and I believe the Hyperions compare very well,better than any other speaker I've owned in over 40 years.
A big improvement for a very small amount of money came from Dracule. Between the bass unit and top unit insert sorbathane,or similar, shock stoppers.
thanks dude. I have yet to do the little magic that Dracule introduce. Still postioning the speaker in my living room to get a real feel to the character.
-
Still no parts for me,hyperion promise and promise but dont answer my mails.its 9 months sins i first contact them :evil: :evil: :evil: :evil: :evil: :evil:
-
I do not know why people are posting on a circle that hawks gear that is impossible to upkeep. I guess Hyperion really blew it when it did not think about the reliability and availability of parts for what they sold. It really reflects badly on what the company wants/expects for the long term. I feel sorry for people who are going through in order to get their speakers serviced.
-
Eddie123, I feel for you. I tried to do my best to help you out. It is disconcerting that Hyperion has not contacted you regarding replacement part. I was told by email from Albert Wu the parts are available. I am not affiliated with Hyperion in any way, so I can't control what happens when issues like this arises. Hopefully, Albert of Hyperion would see this post and do what's right.
-
"Hopefully, Albert of Hyperion would see this post and do what's right"
And I might add it would be the "HONORABLE" thing to do!
-
I payed 7000$ for my hyperion and no parts are sent to me yet :cry: its now over 9 months sins i contacted them and they promise to send all the parts :evil:
-
Well i am a Hyperion dealer.
Hyperion is starting to do direct sales, even in countries where they have a distributor, this and the problems to get replacement parts and also the current discounts on all ther products are not good signs imho.
I'm not sure they will still be in business for a long time. Hope i'm wrong.
-
I've been following this sad discussion concerning geting parts for Hyperion speakers. The history of the HPS-938 seems to include its invention in 2004 - inv. of a great loudsp. aand an idea that 'completely' took of and seemd to be a big success. But now what. The firm doesn't respond to their customers. So bee it. They must bee out of buissness pretty soon.
-
hello can anybody help me!!! need one tweeter to my 938 and a pair of crossovers to the woofer cabinets ore the drawings of the crossovers! but i must have the tweeter.
can anybody help me please???
-
can anybody help me???
-
cut your losses, sell the speakers for parts.
-
:o :nono: :duh:
-
at last i got new tweeters from sence of music in holland for 50 euro,hyperion would have 320$ !!!!!!!
-
Congrats!
Are those tweeters original for HPS-938?
Price is too good to be true.
What about crossover parts? Will you create it yourself?
If you have old crossover it you could disassemble it and draw it on paper and ofcourse post it here?
Or it wasn't you that had problem with crossover?
Good luck!
-
Yes thats original tweeters so i dont now what hyperion is trying to do!!!
-
Strange things happen. Congratulations eddie!
-
Strange things happen. Congratulations eddie!
Thanks they now play like a dreame with my Cayin A 88-T