[James Tanner]

HI Folks,

Just a heads up for what was already a long wait for product for our customers may get a bit longer as we are now in another 28 day shut down due to Covid cases rising.

james

[mv038856]

HI Folks,

Just a heads up for what was already a long wait for product for our customers may get a bit longer as we are now in another 28 day shut down due to Covid cases rising.

james

I was about to ship one of my SP-1.7s to get serviced from Germany to Canada. Is your receiving department active during shutdown or should I wait and ship later?

Markus

[James Tanner]

I was about to ship one of my SP-1.7s to get serviced from Germany to Canada. Is your receiving department active during shutdown or should I wait and ship later?

Markus

Hi Markus - I would wait.

james

[Randy]

HI Folks,

Just a heads up for what was already a long wait for product for our customers may get a bit longer as we are now in another 28 day shut down due to Covid cases rising.

james

Those extended shut downs have really worked well.

[Tomy2Tone]

You know I just saw this post again and realized Parts Connexion is in Ontario which is probably why my order hasn’t shipped yet. Wow, 28 days.

[mv038856]

Hi Markus - I would wait.

james

Would it be good to start shipping my SP-1.7 now?

I have another SP-1.7 as a spare, so it would not be a problem if the service takes a few more days. I just want to avoid the shipment being returned to Germany because of not being deliverable due to the lockdown in Canada...

Thanks!

Markus

[James Tanner]

The lockdown has been extended to 6 weeks now.

james

[Ice10]

The lockdown has been extended to 6 weeks now.

james

Wow.  Just wow.

[gbaby]

Best to be locked down if necessary. Trust the science. However, I cannot wait until its over so I can send in my SP3 for the 2.0b HDMI upgrade.

[sweetspot]

The lockdown has been extended to 6 weeks now.

james, Am I able to send to send my preamp in for servicing,or should I wait?

[James Tanner]

Email Mike and he may be able to figure out a way - mpickett@bryston.com

james

[mv038856]

Hi James,

Would it be ok to send my SP 1.7 for repair now?

Thanks!

Markus

[James Tanner]

Hi James,

Would it be ok to send my SP 1.7 for repair now?

Thanks!

Markus

Hi markus

You can but we are still in lockdown till mid July.  We went to stage 2 today but another 21 days till stage 3.

james

[mv038856]

Hi James,

I finally did send my SP1.7 in for repair at the end of August.

It has arrived at Bryston on Friday, September 24, 2021, after a 4 week journey via standard postal parcel from Germany.

What about the current repair/service backlog on digital products? Or in other words, any guess, when my SP1.7 might be looked at by Mike or another service engineer?

Thanks!

Markus

[James Tanner]

Hi James,

I finally did send my SP1.7 in for repair at the end of August.

It has arrived at Bryston on Friday, September 24, 2021, after a 4 week journey via standard postal parcel from Germany.

What about the current repair/service backlog on digital products? Or in other words, any guess, when my SP1.7 might be looked at by Mike or another service engineer?

Thanks!

Hi Markus

I would email Mike and ask where it is in the Q - we are starting to make headway on repairs but the issue is parts - there is a serious world-wide shortage.

james

Markus