AudioCircle

Community => Regional Audiophiles => Carolina Audiophiles => Topic started by: johnvin01 on 29 Nov 2019, 07:21 pm

Title: ICEpower Repair
Post by: johnvin01 on 29 Nov 2019, 07:21 pm
I have two Red Dragon MKIIs that were damaged last year in a lightning storm.
I need some help diagnosing the issue.
I am willing to compensate and am not looking for a freebie.
Even ,if anyone knows of a repair shop in NC that would help.
I'm in Raleigh
Thanks
Title: Re: ICEpower Repair
Post by: bacobits1 on 29 Nov 2019, 09:08 pm
I would send those back to Red Dragon, Utah. Small enough really. Don't mess around.
Title: Re: ICEpower Repair
Post by: johnvin01 on 30 Nov 2019, 01:39 am
Unfortunately Ryan Tew has passed everything over to Wyred4sound. Thats who handles production and repair
Title: Re: ICEpower Repair
Post by: richidoo on 30 Nov 2019, 02:25 am
The power supply is on the same board as the amp, so it might need a new board.

Red Dragon website still says "Proudly Built in USA," and "Full 5 years warranty," so maybe there is a plan for ongoing support. Hopefully W4S can fix it within reasonable time and cost.

On a related note, I lost an appliance PCB in a spring storm so I installed a whole house surge protector. (https://www.amazon.com/gp/product/B01AQAKRSS/) It was pretty easy to install, fwiw.
Title: Re: ICEpower Repair
Post by: Rocket on 1 Dec 2019, 12:12 pm
Hi,

I've dealt with EJ of Wyred 4 Sound and they were great when I had a problem with my mono block ampzilla 2000's.  I shipped one mono block to the USA and they really looked after me on the repair price.  A previous technician damaged them and they were also out of warranty.  Btw I was so happy with EJ's handling of the matter I've just ordered a Ambrosia preamplifier and will have it shipped to Australia in the next couple of weeks.

I'd take them back to the experts.

Cheers Rod
Title: Re: ICEpower Repair
Post by: timind on 1 Dec 2019, 05:18 pm
Do you know which ice modules the amps have? You may be able to buy them at Partsexpress. I had a blown module in a PS Audio amp which was easy to swap.
Title: Re: ICEpower Repair
Post by: johnvin01 on 10 Dec 2019, 08:59 pm
Quote from: Rocket on  1 Dec 2019, 12:12 pm
Hi,

I've dealt with EJ of Wyred 4 Sound and they were great when I had a problem with my mono block ampzilla 2000's.  I shipped one mono block to the USA and they really looked after me on the repair price.  A previous technician damaged them and they were also out of warranty.  Btw I was so happy with EJ's handling of the matter I've just ordered a Ambrosia preamplifier and will have it shipped to Australia in the next couple of weeks.

I'd take them back to the experts.

Cheers Rod


I may contact W4S again as I'm really missing them on my front end
Title: Re: ICEpower Repair
Post by: johnvin01 on 10 Dec 2019, 09:00 pm
Quote from: timind on  1 Dec 2019, 05:18 pm
Do you know which ice modules the amps have? You may be able to buy them at Partsexpress. I had a blown module in a PS Audio amp which was easy to swap.

ICEpower 250ASX2
I think they used to sell them but not anymore
Title: Re: ICEpower Repair
Post by: GregC on 14 Dec 2019, 01:40 am
Quote from: Rocket on  1 Dec 2019, 12:12 pm
Hi,

I've dealt with EJ of Wyred 4 Sound and they were great when I had a problem with my mono block ampzilla 2000's.  I shipped one mono block to the USA and they really looked after me on the repair price.  A previous technician damaged them and they were also out of warranty.  Btw I was so happy with EJ's handling of the matter I've just ordered a Ambrosia preamplifier and will have it shipped to Australia in the next couple of weeks.

I'd take them back to the experts.

Cheers Rod

I live a couple hours from the W4S office.  I agree that EJ is a good guy and looks after his customers.
Title: Re: ICEpower Repair
Post by: Rocket on 14 Dec 2019, 12:03 pm
Hi Guys,

Yes I agree too. EJ's customer service is great. There are lots of repairers who will have a go at repairing your amps but my experience is that they can do more harm than good.

Cheers Rod