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Industry Circles => ZenWave Audio => Topic started by: DaveC113 on 13 Jul 2017, 04:05 pm

Title: Photobucket and Cancellation of 3rd Party Hosting
Post by: DaveC113 on 13 Jul 2017, 04:05 pm
With no notice whatsoever photobucket now wants $400 paid yearly for 3rd party photo hosting. This means all pics I've posted are not available anymore as I don't want to pay their ridiculous fees. This is very frustrating as I've posted several years of RMAF coverage, replacing links in these threads would be hours of work. I feel like I've been conned and taken advantage of as either alternative is unacceptable, I won't pay them and I don't have time to do the work to replace my photos here and elsewhere. In the past you could pay a few bucks a month for extra bandwidth now it's $400/year!

I feel bad for others who have/had photobucket accounts. I'll be deleting my account as soon as I find an alternative.  :evil: :evil: :evil:  Suggestions Welcome!

Title: Re: Photobucket and Cancellation of 3rd Party Hosting
Post by: jtwrace on 13 Jul 2017, 04:40 pm
Your own NAS which you control is obviously the best.  If you're set on a hosting service I highly recommend http://mylio.com/
Title: Re: Photobucket and Cancellation of 3rd Party Hosting
Post by: DaveC113 on 13 Jul 2017, 04:44 pm
Thanks Jason.

Photobucket is the Martin Shkreli of photo hosting now...
Title: Re: Photobucket and Cancellation of 3rd Party Hosting
Post by: Johnny2Bad on 13 Jul 2017, 06:10 pm
imgur dotcom

The best host if you want to embed images in a forum. There are paid options (the $25/yr account is a nice option, check it out if you want) but not needed; their free account is fine. You will never "lose" an image in a post no matter how old it is. Easy code generation feature to embed in a post.

Some people complain that the free account limits image resolution, but for web posts just resize in one of your image programs to 800x600 and upload that. It's "big enough" but won't cause a thread to resize too wide for most browsers. Here at AudioCircle you could go a bit larger, maybe 1200x800. I keep my albums and images "private" in the preferences.

Photobucket was never a good option even in the past, because if you didn't login at least once every six months they gave you the "image not found" banner.

I'll give an example: (I clicked "BBCode", one of your options when you select an image, and simply copied and pasted into this post): This is a 800x600 image I uploaded to imgur more than seven years ago. If you were to search this post sometime in the future this image will still be there.

(http://i.imgur.com/82Zh3ko.jpg)
Title: Re: Photobucket and Cancellation of 3rd Party Hosting
Post by: Mike B. on 13 Jul 2017, 07:47 pm
I closed out my Photobucket account. The popups were bad enough. Now this deal. Opened a new one at Imgur
Title: Re: Photobucket and Cancellation of 3rd Party Hosting
Post by: JerryM on 14 Jul 2017, 12:50 am
Amazon Prime Photo is a sweet deal if you're a Prime member.  https://www.amazon.com/gp/help/customer/display.html?nodeId=201480950 (https://www.amazon.com/gp/help/customer/display.html?nodeId=201480950)
Title: Re: Photobucket and Cancellation of 3rd Party Hosting
Post by: Doublej on 14 Jul 2017, 01:07 am
What about Google photos, Flickr or Faceobok?
Title: Re: Photobucket and Cancellation of 3rd Party Hosting
Post by: richidoo on 14 Jul 2017, 01:20 am
Amazon Prime Photo is a sweet deal if you're a Prime member.  https://www.amazon.com/gp/help/customer/display.html?nodeId=201480950 (https://www.amazon.com/gp/help/customer/display.html?nodeId=201480950)

Cool! I didn't know about that. Will give it a try. Thanks Jerry
Rich
Title: Re: Photobucket and Cancellation of 3rd Party Hosting
Post by: Bob in St. Louis on 14 Jul 2017, 01:28 am
I started a thread/poll on a BBQ forum (VERY heavy use of pics there) and the clear winner of the poll is "imgur" for photohosting, buy a large margin.
As far as I'm concerned, Photobucket ruined internet forums and can crash and burn. I've had several threads spread across the internet that the community thought was a valuable "resource" (I use that word with the greatest of modesty). But the level of extortion they're asking is unreasonable. I pay less for full coverage car insurance than that.
Every forum I'm on has threads based on "Picture of the day", or "post a pic of ____", or other photo thread. All gone.
All the speaker build threads I've had are gone, not the least of which was the one with my daughter when she built her speakers.

So when I say Photobucket can rot in Hell, I mean that will a great level of sincerity.   
I've got 3600 photos there and to be honest, it's going to be a long time before I feel like migrating those photos anywhere else.
Not sure how long it'll be before I sign up somewhere and start all over again. 
Title: Re: Photobucket and Cancellation of 3rd Party Hosting
Post by: JerryM on 14 Jul 2017, 01:34 am
Bob, you cannot lose all those pictures; you just can't. In the long run, you'll regret like hell that you let them all go.

Pay the 400 bucks and take them all back; it's chump-change. Seriously.

Jerry

Edit: Dude, even your pictures from the river in October of '13 are gone. You can't just walk away from all of those pics, Bob.
Title: Re: Photobucket and Cancellation of 3rd Party Hosting
Post by: Bob in St. Louis on 14 Jul 2017, 01:44 am
Bob, you cannot lose all those pictures; you just can't. In the long run, you'll regret like hell that you let them all go.

Pay the 400 bucks and take them all back; it's chump-change. Seriously.

Jerry
We're on different levels of income Jerry.
To be honest, I have an abnormally strong sense of honor and strength in relationships, and for a company to do this to an eleven year customer without warning, I find the equivalent of a stab in the back.
I understand that bandwidth and harddrives cost money, I really do. But not only do I feel a dollar a day for the rest of my life to store and host images is way too high, I feel the way they did it was pretty crappy as well. To do it in this manner feels like extortion to me. Plain and simple. It'll be a cold day in hell before I give any more money to Photobucket, or the other site they own (I think it's "Tinypic", or something like that).
 
Seems to me that for the price they're asking, I could install my own server and host my own photos for cheaper than what they're asking. I could be wrong on that though.
Title: Re: Photobucket and Cancellation of 3rd Party Hosting
Post by: DaveC113 on 14 Jul 2017, 02:37 am
The damage PB is doing to the internet with their extortion is going to be massive. $400 is not reasonable when in the past you had to pay a few bucks a month for more bandwidth if needed.

I did some research and found a site that would download your PB pics and somehow redirect the URL request to their hosting site, which would automatically fix the problem. The guy was charging $11/month but PB has blocked them multiple times so they had to give up. This is all for their own benefit at the expense of everyone else. Not allowing automated transfer of their hosting just reinforces my feeling they are extortionists. I hope they go under, they aren't getting my money. Hopefully someone will set up a transfer from PB using a VPN or something that can't be blocked. 
Title: Re: Photobucket and Cancellation of 3rd Party Hosting
Post by: mav52 on 14 Jul 2017, 03:05 am
Yep my photobucket account is heading to the cancel bin as soon as I delete all my pics.  Not going to pay that outrageous fee to have 3rd pty
Title: Re: Photobucket and Cancellation of 3rd Party Hosting
Post by: JohnR on 14 Jul 2017, 03:07 am
AudioCircle has its own image hosting (and has almost since the beginning).
Title: Re: Photobucket and Cancellation of 3rd Party Hosting
Post by: DaveC113 on 14 Jul 2017, 03:11 am
AudioCircle has its own image hosting (and has almost since the beginning).

They say hindsight is 20/20...   :lol:  :duh:

I certainly didn't see something like this coming. Fees, sure, but $400 and no monthly option? That's a lot of cash!
Title: Re: Photobucket and Cancellation of 3rd Party Hosting
Post by: JohnR on 14 Jul 2017, 03:42 am
Seems to me that for the price they're asking, I could install my own server and host my own photos for cheaper than what they're asking. I could be wrong on that though.

You can now rent a small VPS for as little as $5/month, which would easily host a personal image gallery.

https://www.linode.com/pricing

However, you would need to know how to set the whole thing up. And also backups, security etc.

BTW, according to the photobucket website, "Plus" accounts (as of June 1) have until end of 2018 before 3rd party hosting is turned off.
Title: Re: Photobucket and Cancellation of 3rd Party Hosting
Post by: WireNut on 14 Jul 2017, 06:09 am
With no notice whatsoever photobucket now wants $400 paid yearly for 3rd party photo hosting. This means all pics I've posted are not available anymore as I don't want to pay their ridiculous fees. This is very frustrating as I've posted several years of RMAF coverage, replacing links in these threads would be hours of work. I feel like I've been conned and taken advantage of as either alternative is unacceptable, I won't pay them and I don't have time to do the work to replace my photos here and elsewhere. In the past you could pay a few bucks a month for extra bandwidth now it's $400/year!

I feel bad for others who have/had photobucket accounts. I'll be deleting my account as soon as I find an alternative.  :evil: :evil: :evil:  Suggestions Welcome!

Hi Dave,

Wouldn't you know that I just signed on to photobucket today (7-14-17) after coming across your build of the ACF-2 octal preamp.
I created a photobucket account just today hoping to see the photo's of your build, but had know luck.
Thankfully I didn't sign up for the $400.00 option. Crazy.

Anyway, I've been thinking about building the ACF-2 Octal buffer and was hoping to see your photo's.
I plan on only building the ACF-2 Octal buffer and was hoping to get build info on the project.

 :(



Title: Re: Photobucket and Cancellation of 3rd Party Hosting
Post by: JakeJ on 14 Jul 2017, 12:30 pm
BStL,

Do you have all 3600+ original photos saved (HDD or silver discs)?  At least then you could restore some of the more important ones.  Just a thought.

Yeah, I know, ton of work and many hours.  Same goes for anyone else that a significant quantity of images on Photobucket.

JohnR,

I've always felt somewhat guilty of uploading a lot of images to AC.  Is there a limit?  Not to mention uplaoding images to AC's servers and posting them on other sites.
Title: Re: Photobucket and Cancellation of 3rd Party Hosting
Post by: Bob in St. Louis on 14 Jul 2017, 01:07 pm
OHHH yea, I've got all my pics on my personal HDD safe at home, PLUS... I've got a backup HDD in a safe place.

Years ago, I put all of my proverbial eggs (photographs) in one basket. The first forum I joined was the Decware site. I put all my photos on there. One day, Steve decided to wipe out all the galleries and start over. So every photo, every thread was destroyed. I learned my lesson not to rely "one man" to store/host my photos. That's when I chose Photobucket to host.
Well, we see how that turned out.   :duh:

The problem with using AudioCircle to host, is that I'm not just one forum, I'm on several. So JohnR would be paying bandwidth for my whims on where I post photos. And..... there's that whole issue with my eggs in one basket again.  :roll:
Title: Re: Photobucket and Cancellation of 3rd Party Hosting
Post by: DaveC113 on 14 Jul 2017, 02:28 pm
Hi Dave,

Wouldn't you know that I just signed on to photobucket today (7-14-17) after coming across your build of the ACF-2 octal preamp.
I created a photobucket account just today hoping to see the photo's of your build, but had know luck.
Thankfully I didn't sign up for the $400.00 option. Crazy.

Anyway, I've been thinking about building the ACF-2 Octal buffer and was hoping to see your photo's.
I plan on only building the ACF-2 Octal buffer and was hoping to get build info on the project.

 :(

I can send you a direct link to my PB folder, but I guess I need to try to repair that thread as it's mostly pics. And all the RMAF threads, ugh...

If you have any questions feel free to pm me or email me. There are some parts upgrades that are worth it... Clarity TC caps for the last stage of the power supply filter, AmTrans or Riken gridstoppers, Mills cathode resistors, Jupiter copper output caps, Furutech FT-903(R) RCA jacks, Furutech NCF IEC. Also, a 3P3T switch can be rigged to switch heater between 6 and 12 volts if you want to use 6 or 12SN7.

I'm using Morten's Tortuga LDR before the buffer, which sounds great too. IMO it sounds a lot better with the buffer, I tried it both ways.

Title: Re: Photobucket and Cancellation of 3rd Party Hosting
Post by: WireNut on 14 Jul 2017, 03:41 pm
I can send you a direct link to my PB folder, but I guess I need to try to repair that thread as it's mostly pics. And all the RMAF threads, ugh...

If you have any questions feel free to pm me or email me. There are some parts upgrades that are worth it... Clarity TC caps for the last stage of the power supply filter, AmTrans or Riken gridstoppers, Mills cathode resistors, Jupiter copper output caps, Furutech FT-903(R) RCA jacks, Furutech NCF IEC. Also, a 3P3T switch can be rigged to switch heater between 6 and 12 volts if you want to use 6 or 12SN7.

I'm using Morten's Tortuga LDR before the buffer, which sounds great too. IMO it sounds a lot better with the buffer, I tried it both ways.

Thanks Dave. If you send the direct link you can PM it to me.
Title: Re: Photobucket and Cancellation of 3rd Party Hosting
Post by: JohnR on 14 Jul 2017, 10:00 pm
The problem with using AudioCircle to host, is that I'm not just one forum, I'm on several. So JohnR would be paying bandwidth for my whims on where I post photos.

The AudioCircle server won't do "3rd party hosting" (in photobucket parlance). For images embedded in other sites, you will need to use their own image hosting function - makes sense, right?
Title: Re: Photobucket and Cancellation of 3rd Party Hosting
Post by: JohnR on 14 Jul 2017, 10:06 pm
I've always felt somewhat guilty of uploading a lot of images to AC.  Is there a limit?

Not in terms of a user quota. If you're curious how much space you are using, you can click on the Usage Stats in the left bar of your gallery.
 
Quote
Not to mention uplaoding images to AC's servers and posting them on other sites.

As mentioned to BiSTL, that won't work anyway.
Title: Re: Photobucket and Cancellation of 3rd Party Hosting
Post by: srb on 14 Jul 2017, 10:19 pm
Not in terms of a user quota. If you're curious how much space you are using, you can click on the Usage Stats in the left bar of your gallery.

I didn't realize that you could clear cache files.

My 534 images using ~ 27MB space also had 3619 cache files using ~ 110MB space.  After clearing cache, the cache files were 534/2.49MB.  Someone must have clicked on one of my posts because that just went up to 535/2.50MB.

Not sure why there were (and will be) more cache files than image files (~ 7X) and also not sure what the downside would be except for users waiting a few more ms for an image to be rendered, but maybe if everyone cleared their image cache we could free up a load of server space?  ;)

Steve
Title: Re: Photobucket and Cancellation of 3rd Party Hosting
Post by: JohnR on 14 Jul 2017, 10:31 pm
There are multiple sizes of image stored in the cache.
Title: Re: Photobucket and Cancellation of 3rd Party Hosting
Post by: JohnR on 14 Jul 2017, 10:59 pm
maybe if everyone cleared their image cache we could free up a load of server space?  ;)

There's no need :) I just checked and there is some unallocated storage space even, which I'll allocate later today.

The total size of the images - not including the cache - is about 22G (FWIW)
Title: Re: Photobucket and Cancellation of 3rd Party Hosting
Post by: JakeJ on 15 Jul 2017, 02:34 am
OHHH yea, I've got all my pics on my personal HDD safe at home, PLUS... I've got a backup HDD in a safe place.

Me too but not because I lost them due to a cleanse, I changed IP and had a bunch of broken links.

Quote
Years ago, I put all of my proverbial eggs (photographs) in one basket. The first forum I joined was the Decware site. I put all my photos on there. One day, Steve decided to wipe out all the galleries and start over. So every photo, every thread was destroyed. I learned my lesson not to rely "one man" to store/host my photos. That's when I chose Photobucket to host.
Well, we see how that turned out.   :duh:

The problem with using AudioCircle to host, is that I'm not just one forum, I'm on several. So JohnR would be paying bandwidth for my whims on where I post photos. And..... there's that whole issue with my eggs in one basket again.  :roll:

And as JohnR mentions it won't work anyway.  I just don't have the time to build a gallery and my IP doesn't provide any space.  Then there's the privacy thing where most photo hosts or cloud services automatically place all your files in the public domain for anyone to use without compensation.
Title: Re: Photobucket and Cancellation of 3rd Party Hosting
Post by: JohnR on 17 Jul 2017, 10:52 am
And as JohnR mentions it won't work anyway.

Just to be clear, AC provides hosting for images viewed through AC. It doesn't make any sense for AC to provide image hosting for other websites.... I learned that lesson quite early on !

I never did understand why people used "3rd party image hosting" (e.g. photobucket) at all. It used to be you would get "bandwidth exceeded" messages for images hosted on photobucket for example. Now this. I'm sorry but I really have to wonder what people thought was going to happen to their "free image hosting"??

Quote
Then there's the privacy thing where most photo hosts or cloud services automatically place all ayour files in the public domain for anyone to use without compensation.

I think there's another misconception here and I rather doubt that the situation is as you state it. There is, in general, a misconception amongst Internet users that if an image is on the Web, then it is in the public domain. It is not. The person who created the image owns the copyright to it, unless specifically stated otherwise.

With that said, if you upload an image to a website, then obviously you are giving that website permission to display it (that is not the same is giving away your copyright to the image). Any image you upload to AC can be deleted by you, if for some reason you should have a problem with it being displayed on this site.
Title: Re: Photobucket and Cancellation of 3rd Party Hosting
Post by: JakeJ on 17 Jul 2017, 12:15 pm
Just to be clear, AC provides hosting for images viewed through AC. It doesn't make any sense for AC to provide image hosting for other websites.... I learned that lesson quite early on !

I never did understand why people used "3rd party image hosting" (e.g. photobucket) at all. It used to be you would get "bandwidth exceeded" messages for images hosted on photobucket for example. Now this. I'm sorry but I really have to wonder what people thought was going to happen to their "free image hosting"??

I think there's another misconception here and I rather doubt that the situation is as you state it. There is, in general, a misconception amongst Internet users that if an image is on the Web, then it is in the public domain. It is not. The person who created the image owns the copyright to it, unless specifically stated otherwise.

With that said, if you upload an image to a website, then obviously you are giving that website permission to display it (that is not the same is giving away your copyright to the image). Any image you upload to AC can be deleted by you, if for some reason you should have a problem with it being displayed on this site.


Thank you for setting me straight on my misconception of what is and what is not released to the public domain when I upload an image to the internet.
Title: Re: Photobucket and Cancellation of 3rd Party Hosting
Post by: DaveC113 on 17 Jul 2017, 01:19 pm

I never did understand why people used "3rd party image hosting" (e.g. photobucket) at all. It used to be you would get "bandwidth exceeded" messages for images hosted on photobucket for example. Now this. I'm sorry but I really have to wonder what people thought was going to happen to their "free image hosting"??

I think there's another misconception here and I rather doubt that the situation is as you state it. There is, in general, a misconception amongst Internet users that if an image is on the Web, then it is in the public domain. It is not. The person who created the image owns the copyright to it, unless specifically stated otherwise.

Previously, you could pay about $3/month for a 3rd part plan with more bandwidth if it was exceeded. The jump from $3/mo to $40 and having to pay a year in advance is quite a change most did not see coming.

On photobucket your photos are shared/public unless you mark your album private, many people didn't realize this. I thought when I marked my main album private all the ones under it would be too but that's not the case either. Every single sub album needs to be changed to private too. Tons of people shared pics they never intended to.

Title: Re: Photobucket and Cancellation of 3rd Party Hosting
Post by: Bob in St. Louis on 17 Jul 2017, 04:52 pm
I never did understand why people used "3rd party image hosting" (e.g. photobucket) at all. It used to be you would get "bandwidth exceeded" messages for images hosted on photobucket for example. Now this. I'm sorry but I really have to wonder what people thought was going to happen to their "free image hosting"??
You don't understand Photobucket John. If memory serves, it was $24 a year to host/store my photos. I then shared them on a half dozen forums. It was only when I had a massively popular thread that went was more than a dozen pages on several different forums did I hit the bandwidth limit. But for $2.25 (iirc), I'd buy another tier of bandwidth that would open the photos up again. That only happened to me twice in 11 years.

When I take a photo worth sharing, I share it on those half dozen forums through Photobucket. aaannnddd "done". A few clicks and my photo is "everywhere" I am. As you say, what I "thought" was going to happen, was that they continue to perform a serving we all mutually agreed upon at the predetermined price.

They then decided that it should cost more than a dollar a day.  That's pure extortion. No way will I pay more for photo hosting than I do for full coverage car insurance for the same time period.
Plus, there's no way I'm going to upload my photo to each and every forum I'm on. That would become a full time job if I had a large topic that was ongoing for some time. I couldn't imagine having my "Father and Daughter speaker build" thread on a half dozen forums if I had to upload those photos to each forum I was on. And like I said earlier, I don't like the idea of my threads being destroyed by one mans whim when he feels there are too many images in his gallery (see my earlier post about Decware). Because, I'm not paying that guy harddrive space and bandwidth to store/host my pictures on his forum. Like you said, {quote} "I'm sorry but I really have to wonder what people thought was going to happen to their "free image hosting"??" When I was using Photobucket for "free", he's still getting paid by advertisers. But apparently they don't feel like their previous charges where near enough.

There just isn't an economically reasonable way of doing this. Not that I've found. So as far as I'm concerned, I just won't be posting any more photographs. Except for on Facebook. They seem to have worked out the bugs for storing and sharing videos and photos.
Maybe some forum owners should take a page from Mr. Facebook in that regard. I mean after all, this is just "social networking", just on a specific topic.  :wink:
Title: Re: Photobucket and Cancellation of 3rd Party Hosting
Post by: JohnR on 21 Jul 2017, 02:14 pm
What exactly is the "page" from Facebook that you mean? AC hosts its own photos, there's a button underneath the form where you write, it takes like five seconds to add an image to your post.
Title: Re: Photobucket and Cancellation of 3rd Party Hosting
Post by: Bob in St. Louis on 21 Jul 2017, 02:48 pm
What exactly is the "page" from Facebook that you mean? AC hosts its own photos, there's a button underneath the form where you write, it takes like five seconds to add an image to your post.
"Take a page from'...", meaning that they have unlimited free 3rd party photo hosting.
My goal would be to find one place to store photos that allow me to display them whenever and wherever I want, for a reasonable price (or free).
I know there's a gallery here, I have pictures in it, in fact. But they're limited to here only. I get that, but I'm not going to upload every photo to every forum I'm on. Some are much more time consuming that the one here. In this day and age, moving "ones and zeros" around shouldn't be this hard, or this expensive. That is, after all, all we're doing.
Title: Re: Photobucket and Cancellation of 3rd Party Hosting
Post by: JohnR on 21 Jul 2017, 04:00 pm
"Take a page from'...", meaning that they have unlimited free 3rd party photo hosting.

Really? That surprises me... Even if so, it sounds like the same thing (as photobucket) all over again. Facebook aren't going to just give away gazigabytes of bandwidth for nothing. And third-party images are hard to make money from - as you pointed out before (I think) it is actually the site displaying the images that does that.

Title: Re: Photobucket and Cancellation of 3rd Party Hosting
Post by: FullRangeMan on 21 Jul 2017, 07:18 pm
Some people I know look a new image hosting.
Title: Re: Photobucket and Cancellation of 3rd Party Hosting
Post by: Bob in St. Louis on 23 Jul 2017, 02:26 am
Really? That surprises me... Even if so, it sounds like the same thing (as photobucket) all over again. Facebook aren't going to just give away gazigabytes of bandwidth for nothing. And third-party images are hard to make money from - as you pointed out before (I think) it is actually the site displaying the images that does that.
I guess (for now), FB is making enough on advertising to make it worth their while.
I don't know though.  :dunno:
Title: Re: Photobucket and Cancellation of 3rd Party Hosting
Post by: Jonathon Janusz on 23 Jul 2017, 06:44 pm
I just thought I would post this (with permission), as I happened to drop by a few forums that I haven't had time to look at in ages.

The admin for one of these forums (who is a web developer professionally by day) fixed this problem on his forum, and also automated the process of archiving the linked photos locally to his forum/website so that they are also not lost should photobucket go under or change their infrastructure behind the scenes.

In the interest of keeping this fix viable as long as possible, if anyone is interested in reaching out to him to contract his professional services in fixing this problem, feel free to drop me a pm and I'll link you to his contact information.
Title: Re: Photobucket and Cancellation of 3rd Party Hosting
Post by: JohnR on 24 Jul 2017, 10:35 am
Presumably, spoofing the HTTP referer will "trick" the photobucket server into delivering an image. So a script could download the images and change the references in the posts to point to the local copy. However, it's questionable whether this is ethical - someone may not like what they (photobucket) have done, but I believe it is in their right to set the terms on which their servers deliver content. (I'd be pretty annoyed if someone played the same trick on me...)

Also, it's doubtful they haven't thought of it already, and they could decide to simply block this server if they detect that type of activity. That would wreck it even for people on acccounts that have paid for 3rd-party hosting.

Also, I hope nobody thinks your "anyone" applies to them and tries to send your friend money thinking he can "fix the problem" for them - he can't... sorry...