Welcome to the North Josh! I have faced this frustration for decades. Free trade my big white arse!
Ahem, the remotes are pretty good. I have an 880 that I retired after 10 years. I have a 650 (replaced the 880), and I had a 900 that I bought as a refurb. It lasted about 1 year, but I had a 2 year replacement guarantee. I now use one of their wifi remotes where the 900 failed.
I will continue to use them, I like them.