I had the same issue when it was 1 month old. My faults as I never read the instructions. Anyhow, I reset to 120V/60Hz to match with my reading at home & it works flawlessly. Also note, every time you unplug it, you will need to reset it again, even if the speed shows 33.3 it is not truly playing at 33.3. Be sure to read the instructions carefully. Without the Phoenix Eagle PSU & Roadrunner, I'm sure I won't play any records.