In the end it finished up with Fedex Ground claiming they delivered it to the address generated by the local branch, even though they had a copy of the original waybill I wrote with the correct address. Rather than settle the claim they had with me they would rather screw around and deny it, they shouldn't involve me in internal arguments. The local manager's been pushing to get it settled, he remembers the packages and see's the claim as clear cut, but finished up banging his head against the internal brick wall. I run a business and when I have a customer issue I resolve it immediately, this way the problem goes away quickly and your customer satisfaction and loyalty increase, if you don't settle quickly the complaint goes roots and customer disaatisfaction grows disproportionally. I compete against major corporations and run rings around them for these reasons, they've got so many internal policies and procedures that guarantees they'll screw up customer relationships. So I'm not surprised I reached this stage with Fedex.
