It's too bad that more companies don't follow the Bryston model when it comes to Customer Service and Support. People like James, Mike and Gary make themselves available as the face of the company and do a marvellous job.
BTW, a couple of years ago, i noticed that the remote on my BP-26 wasn't working, so I sent an e-mail via the Bryston support page on their website. I didn't expect to hear back quickly because it was late at night and it was the middle of a long weekend. I got an almost immediate response, from no less than Brian Russell, the President. How many other companies would be doing that?