I have to tell of an experience I recently had while buying my second pair of true audiophile grade speakers. I live in Louisiana where hifi could be confused with some crazy french word. There are little BM stores to speak of and really no one around to audition true audiophile grade components. My search went on for about a year before deciding on the VR-33's. I purchased the speakers with the biwire-option, internal wire upgrade and crossover upgrade. The customer service I experienced over the phone was focused on me and any question I might have, it was not rushed nor was it artificial. The cost of the upgrades added an additional. 2600 dollars to the overall cost of the speakers which in my mind (and hopefully my ears) will be a major and worth while upgrade. I am looking forward to getting them in the next 3 weeks or so and enjoying years of listening.